Inflight Assistance

Onboard

Torso Harness/Restraint - International and Domestic flights

All Qantas international and domestic aircraft are equipped with torso harnesses/restraints which enable a customer to remain upright during takeoff, landing and if necessary, throughout the entire flight. However, in some classes on certain Qantas aircraft, torso harnesses/restraints are not able to be used.

The Qantas torso harness/restraint is made from seat belt webbing, lambs wool and installed using the existing aircraft seat belt. For safety reasons, customers are unable to provide their own torso harness/restraint.

Customers who require the use of a torso harness/restraint should provide Qantas with at least 48 hours' notice. Where less than 48 hours' notice is given, we will attempt to have a torso harness/restraint available for that flight, but cannot guarantee that one will be available.

The Qantas torso harness/restraint is suitable for adult and child use.

Customers can book a torso harness/restraint via phone by contacting your local Qantas office and advise whether it is for adult or child use.

Customers can also book a torso harness/restraint via their travel agent but the travel agent must contact Qantas immediately to advise that a Torso Harness/Restraint is required and whether it is for adult or child use.

Meals

Qantas may be able to organise a special meal if you have dietary, medical needs or religious beliefs. Conditions and restrictions apply, including the amount of time that Qantas requires to order a special meal. These meals must be requested at time of reservation.

Food Allergies

Because of the wide variety of possible allergens to which a customer may be sensitive, Qantas cannot guarantee an environment free of any particular allergen. Qantas also has no control over the possible introduction of an allergen on board by other passengers.

Qantas Peanut Policy

Qantas is aware of the challenges of peanut allergy sufferers and where possible seeks to minimise the risks of exposure to peanuts through:

  • The removal of peanuts as a bar snack on all Qantas flights and from Qantas owned and operated lounges.
  • Minimising the use of peanuts or peanut based products in our inflight menus.
  • The provision of an extensive range of special meals inflight that are specifically designed not to include peanuts or other nuts, or products of peanuts or other nuts in the preparation of the meal.

Whilst all reasonable steps are taken by Qantas and its caterers to reduce the exposure to peanuts inflight and on the ground Qantas cannot guarantee an allergy free environment onboard or in our lounges. It is always possible that other passengers may bring peanuts or other nuts on board or into the lounges with them. Passengers may also be served a range of other nuts including almonds, cashews and macadamia nuts as bar snacks or after dinner snacks. For this reason, we recommend that passengers carry any medication they may need with them in the cabin of the aircraft and be ready to administer the medication if necessary. See the Medical Assistance page for more information about taking medication onboard.

Further Information

Remember to let Qantas know if you change your travel plans at any time before or during your trip as restrictions do apply to some tickets.

It is important to check that any request for provision or use of medical support equipment or oxygen is transferred to your new flight.