Indigenous Program

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Join the world's most experienced Airline and bring your culture on board!

If you are customer focused, safety conscious, enjoy work and can contribute to being part of a successful team, then you should think about a career with Qantas or Jetstar!

Since 1988, Qantas has focused on Indigenous employment and our Reconciliation Action Plan highlights our commitment to increasing employment opportunities for Aboriginal and Torres Strait Islander people across all areas of our business.

To find out more about our Indigenous School Based Traineeship, University Cadetship, Graduate Program or General Employment opportunities, click on the relevant heading in the left hand column. If you like what you see, make sure to register your interest online and a member of the Indigenous Careers @ Qantas team will be in touch.

For more information on Indigenous employment at Qantas or assistance with your application, please contact the Indigenous Careers @ Qantas team directly on:

Email: indigenouscareers@qantas.com.au; or
Phone: 1300 788 460

Why Work for Qantas?

Qantas is committed to promoting shared pride in Aboriginal and Torres Strait Islander peoples and culture and supporting the Indigenous community through the Qantas Reconciliation Action Plan. We think it's a great organisation to work for and here are some reasons why:

  • Qantas is an iconic Australian brand with a 90+ year history of safety, reliability, operational and engineering excellence, and outstanding customer service
  • Qantas is one of Australia's largest employers with around 35,000 employees based throughout Australia and overseas
  • Qantas has a huge diversity of roles: from pilots, flight attendants and aircraft mechanics to customer service agents, chefs, baggage handlers, administrative assistants and corporate positions
  • Qantas provides on-the-job training, as well as coaching, mentoring and formal classroom learning - including nationally accredited qualifications which may provide credit for further study
  • Qantas supports employees to manage work, family and personal commitments through a range of work-life initiatives including health and wellbeing programs, child care centres and a free Employee Assistance counselling service
  • Qantas offers competitive salaries and great benefits - including opportunities for reduced cost airfare travel
  • Qantas invites Indigenous employees to participate in regular staff forums, networking opportunities and the celebration of key dates in the Indigenous cultural calendar
Indigenous Careers

Qantas is committed to improving employment opportunities for Indigenous Australians and Indigenous people are encouraged to apply for jobs at Qantas at any stage of their career.

As well as the core business of airlines - Qantas Airways, QantasLink (regional airline) and Jetstar - the Qantas Group also has a range of support/subsidiary businesses including engineering, freight, catering, airport services and the frequent flyer loyalty program.

Roles include, but are not limited to:

  • Operational - flight attendants, pilots, engineers, customer service agents, baggage handlers, food preparation assistants and chefs
  • Corporate - sales and marketing, human resources, information technology, finance, property, procurement, aircraft fleet and route network planning, security, health and safety, environment, legal and a range of administrative positions
Qantas Graduate Program

The Qantas Graduate Program offers a unique, two-year accelerated career start and development path for recent university graduates.

To join us on the world stage you will have a positive attitude, a willingness to learn, a credit average in a general or specialist degree and a demonstrated commitment to extra curricular activities. To succeed, you will be resilient with strong communication and analytical skills and be able to establish good working relationships.

Whether you are looking for a Corporate, Finance, Information Technology or Human Resources role, we have a program that will provide unique exposure to the diverse opportunities within the Qantas Group.

Qantas Indigenous Internship Program

Are you of Aboriginal and/or Torres Strait Islander descent and studying an undergraduate degree at University?

Would you like to gain some real experience working for Qantas whilst getting paid?

We may have the right opportunity for you through our Indigenous Internship program to connect you to a great internship as you complete your degree.

Qantas is an incredibly diverse business with teams across a wide range of disciplines including Human Resources, Engineering, Flight Operations, Marketing and Communications and Finance to name just a few. A diverse business can offer you a wide range of opportunities that may align with what you are studying right now.

So if you are able to commit to a minimum of 12 weeks per year of paid work with Qantas, we will provide you with a unique experience with great people to match your drive to succeed.

Career Trackers is our valued partner that will assist you with any questions and the application process.

Qantas Indigenous School Based Traineeship

Qantas offers Indigenous high school students entering Year 11 the opportunity to undertake a School-Based Traineeship at Qantas. The traineeship allows students to work one day a week at Qantas during school time and full-time hours during the holidays.

As a Trainee, you gain practical workplace skills and an income while still at school, plus a nationally accredited qualification - usually a Certificate II in Business Services. Over the two year period, Trainees complete a minimum of 100 days' paid work experience - which counts towards the Year 12 HSC or equivalent. Mentoring support is provided throughout.

On successful completion of the Traineeship, there are a number of paths Trainees may explore, including further education, a permanent role with Qantas, or a Qantas Indigenous University Cadetship.

Candidate Toolkit

Searching for Vacancies

Before applying for positions, it's important that you take the time to understand what the advertisement is telling you about the position itself, and the selection criteria in order to determine if the role is suitable for you.

Most job advertisements include the following:

  • Information about the team/business unit/reporting line;
  • Information about the key responsibilities of the role;
  • The key selection criteria, both essential and desirable.

The Selection Criteria

Throughout an advertisement, there will be information about what experiences, skills and qualifications the ideal candidate will have. It's important to remember that even if you don't tick all of these 'boxes' you should generally meet at least 75% of the criteria before you consider applying.

Essential criteria include:

  • Anything that says 'minimum' usually means exactly that
  • Qualifications that are driven by the law - e.g. Drivers Licence

You can use this information to:

  • Tailor your resume to make sure the essential criteria are clear and the first of your bullet points
  • Write your cover letter

Writing Your Resume and Cover Letter

First impressions count - The purpose of a resume is to 'win' an interview.

The resume is a brochure on YOU - your experience, your skills, your key achievements, what you have to offer.

A few key tips are:

Resume Do's

  • Keep your resume neat, well spaced and uncluttered
  • Keep the format simple and easy to read
  • Stick to black and white - bright pink or green font colours just aren't professional
  • Spell check - several times! Then, ask someone else to read it
  • Use bullet points
  • Be specific, concise and honest

Resume Don'ts

  • Include only the years you worked in your positions - Do include months as well as years
  • Leave large gaps unexplained e.g. If you back-packed through Europe or cared for a sick relative, explain it
  • Include irrelevant personal information like your marital status, names and ages of your children, religion etc - your resume is about what you've achieved professionally, not personally
  • Send your resume out with spelling or grammatical errors
  • Use jargon, abbreviations or expressions specific to the organisation you work for

Importance of covering letters

Cover letters allow you to demonstrate that you meet or exceed the requirements listed in the advertisement, and explain why you are interested in the position.

For most positions, it is important to write a cover letter, even if the advertisement doesn't ask for one. Cover letters are particularly important for roles where written communication skills are a requirement.

Cover Letter Do's

  • Stick to the facts
  • Avoid negatives e.g. reasons for leaving previous/current roles
  • Make sure your letter is easy on the eye - avoid bunched up text in long sentences/paragraphs.
  • Be specific - write a specific cover letter for every application
  • Personalise the cover letter - i.e. address it to the person who advertised the role if that information is available.
  • Proof read - and have someone else do it too

Cover Letter Don'ts

  • Go into salary information
  • Use one generic cover letter
  • Use clichĂ©s - every candidate will say they have "excellent communication skills", "the ability to think outside the box" etc
  • Cut and paste from your resume

Applying for Positions

This may be the first contact you will have with the managers who are selecting for the position, so it is essential that your application create a good first impression. Many advertisements attract a large number of responses, so a good application will help you to stand out from the others.

Your application may be the only opportunity you have to make your claim for the position, so you should ensure that you clearly demonstrate your interest in the position, address the advertised selection criteria and succinctly demonstrate that you satisfy the selection criteria.

Your application should include a resume tailored for each position as well as a cover letter. You may also need to answer some specific questions during the online application process.

In preparing all parts of your application, keep the following points in mind:

  • Pay attention to detail, especially spelling and layout;
  • Make sure your comments are related to the selection criteria;
  • Be precise about relevant experience;
  • Don't give too much unnecessary detail;
  • Write a covering letter (not more than 1 page) demonstrating your interest in the position and briefly stating how you meet the selection criteria;
  • Always attach a tailored and specific version of your resume;
  • All applications must be submitted through our on-line recruitment system;
  • Always keep a copy of your application.

Assessment Centres

What is an Assessment Centre?

Depending on what job you are applying for, you may be required to attend an Assessment Centre as part of the recruitment process. At an Assessment Centre, you will be assessed with other candidates in a group environment. This can be up to a half day of activities designed to reflect some of the day-to-day skills you will need in the role.

Attending the Assessment Centre will be Qantas assessors who will evaluate your performance based on competencies required for the role e.g. Teamwork, Conflict Resolution, Motivation etc.

What to expect in an Assessment Centre?

  • Information Session - An overview of the role and Qantas
  • Group Activity - You will be split into groups (4-6) and will be required to complete a task or solve a problem within a specified timeframe. Tasks may vary in complexity and you will be rated on your individual performance in a group environment
  • Interview - At the end of the Assessment Centre, you will undergo a face-to-face interview by one of the assessors

What are some of the qualities the Assessors will be looking out for?

Some of the key qualities the assessors will be evaluating you on in a group activity will be;

Quality Examples
Interpersonal Sensitivity
  • Do you use names when talking to people
  • How do you talk to one another
  • Do you make others feel at ease comfortable
  • Let others have their say
Adaptability
  • How do you cope with change
  • How do you compromise
  • How do you adapt to new situations / ideas
Team Work
  • How do you cooperate within a team
  • Participate in the group
  • Help the group to reach their goal
  • Support your team
Customer Service
  • Did you meet the customer need
  • How did you exceed the customers need
  • Solving the problem / offering alternatives
Personal Presentation
  • Hair is clean and glossy, style individual but discreet.
  • Makeup looks soft, simple and fresh.
  • Open gestures, confident stance, good posture, steady eye contact when speaking.
  • Smart business attire, relevant to the position you have applied for.  At a minimum, business shirt/blouse, formal trousers/skirt, and dress shoes.
Communication
  • Communicated views clearly and concisely
  • Did not use jargon
  • Grammatically correct language
  • Voice wasn’t monotone
  • Listening

Preparing for an Interview

You have been asked to attend an interview....... Well done!

Interview preparation is very important: if you have prepared yourself well, you will show your interviewers that you have thought about the job and are genuinely interested in it.

Some tips on preparing for interviews are:

1. How to prepare for an interview

  • Review the advertisement - highlight the key selection criteria and prepare possible responses.
  • Print a copy of your resume and cover letter to take with you
  • Research the company by reading their website and any other publications available.
  • You may be asked questions around your employment history, reasons for leaving positions and motivation as well as possible strengths and development areas.
  • Be prepared to answer some of the competency based questions using specific, real examples from your previous work history.
  • Prepare some questions to ask about the role, the team and/or the company.

2. How to promote yourself successfully

  • Be on time
  • Be well presented
  • Be prepared
  • Be honest
  • Shake hands with your interviewers firmly, and maintain eye contact where appropriate.

3. Interview Do's and Don'ts

  • Answer the questions asked of you succinctly and honestly - avoid rambling
  • Don't criticise or be negative towards your former employer or manager
  • Don't swear or use jargon

Behavioural Interview and the STAR Technique

In your interview we ask about your past experience, not only in relation to this role, but also any relevant work or life experiences you have had.

Qantas prefers to conduct what is called a Behavioural Interview, where you will be asked to tell us about a situation you have been in where you have displayed a certain competency e.g. Teamwork

For example this is how we will ask a behavioural based question:

  • Tell us about a time you helped a team member?
  • What was it that they needed help with?
  • What did you do to help them?
  • How did it all work out?

To answer a question like this in a behavioural interview you would respond in the STAR format

S = Situation - briefly describe the situation
T = Task - comment on the task that you were required to carry out
A = Action - briefly describe the action you took highlighting the competency you are trying to demonstrate
R = Result - Describe the outcome / result of your action

Tip

Remember, the interview is also an opportunity for you to find out more about us and to make sure the role and Qantas is right for you.

Next Steps

If you are successful:

  • Phone or meet with the relevant manager to clarify any outstanding issues about the work and job to be done.
  • Before accepting an offer of employment, ensure that you understand the terms and conditions of employment and have had an opportunity to fully review any documentation (such as a Letter Of Appointment).

If you are unsuccessful:

  • Don't be discouraged - keep trying.
  • Don't take it personally.
  • It doesn't necessarily mean you couldn't do the job. Another applicant may simply have met the selection criteria more closely.
  • Seek feedback from the interview panel, both on your presentation at the interview and your suitability for the job.
  • Try and get more interview practice to improve your performance.
  • Remain positive.
FAQs

Q. How do I apply for a job at Qantas?
A. To apply for a job with Qantas, please visit our Current Vacancies section.

Q. What types of roles are available at Qantas?
A. Administration, Call Centre, Catering, Corporate, Customer Service, Engineering, Environment, Finance and Strategy, Flight Attendants, Ground Operations, Human Resources, Information Technology, Logistics, Marketing, Pilots, Pricing, Procurement, Property, Safety, Sales, Security. View Our Business Areas to learn more about each department.

Q. The role that I'm interested in is not advertised on your website. What should I do?
A. The exact role that you are interested in may not be currently advertised on our website. However, you should still complete Register online, which we will hold in our database until the position becomes available. When that happens, you will be contacted by
e-mail and then you can proceed with your application.

Q. Where can I find a list of all the current job opportunities within Qantas?
A. View all the Current Vacancies within the Qantas group under the Job Search section.

Q. Is there anyone I can speak to about the progress of my application? A. Yes. You can call 1300 788 460 and speak with our Indigenous Recruitment Adviser, who will be able to assist you.

Q. Is there anyone I can speak to regarding more information about Indigenous Careers @ Qantas?
A. Yes! You can call 1300 788 460 and speak with our Indigenous Recruitment Adviser, who will be able to assist you.

Additionally, you can send us an e-mail at indigenouscareers@qantas.com.au

Q. Do you have any positions specifically for Indigenous people?A. No. Qantas does not hold any specific or identified roles for Aboriginal and Torres Strait Islanders.

All of Qantas' recruitment procedures are merit based, which means that if you have successfully secured a role with Qantas, you have done so based on your skills, experience, and suitability for the role.

Q. What is the Qantas Reconciliation Action Plan (RAP)?
A. In 2007, we proudly launched our Reconciliation Action Plan (RAP) which
reflects the three key pillars of:

  1. Respect - cultural awareness and promoting shared pride in Indigenous culture
  2. Opportunities - employment and engagement of Indigenous Australians
  3. Relationships - community and business partnerships

Q. I'm interested in becoming a Flight Attendant, so where can I find some information about this role?
A. Visit the Flight Attendant section to learn more about the role and register your interest.

Q. I'm interested in a School-Based Traineeship. How do I apply for one?
A. If you want to apply for a SBT, please click here and you can read all the necessary information

Q. I'm interested in a University Cadetship. How do I apply for one?
A. Visit the University Cadetship section for more information.

Q. What is an ASIC security check and why do I need one?
A. All employees and contractors that are working or are contracted to work for the Qantas Group that need access to Qantas property and/or Qantas IT systems will need to undergo a security check by Qantas ID Services.

You will be asked to complete and submit a Qantas Security Assessment Form that allows consent for Qantas to perform a security and background check which will also include a criminal history check.

It is very important that you disclose all information required on these forms in relation to your background as you may not pass a security assessment if you have been dishonest or left out important details about your past.

If you are successful in clearing a security assessment, you will then be issued with an Aviation Security Identification Card (ASIC) which will allow you to work with us.

Q. Will I need to undergo a Medical Check including Drug and Alcohol Testing?
A. Depending what type of role you are applying for, you will required to attend a pre-employment medical assessment at one of our preferred medical centres close to your location.

We need to make sure you are fit to do your role and also be aware of any pre-existing conditions you may have to ensure your safety whilst you are working with Qantas.

In some roles, you will be required to undergo a Drug and Alcohol test particularly if your role involves driving vehicles or if you will have access to high security areas.