International Airport Check-in
You can check-in at the airport for all Qantas international flights. Note that you can select seats online from 24 hours to 2 hours before departure.
To check-in at the airport, bring your E-Ticket, Qantas Booking Reference number, passport and any relevant international travel documents and visit the check-in counters.
The friendly and professional staff at the airport will be able to check you in for your flight and assist with any questions you may have.
Note that travellers departing London Heathrow can use our Check-in Kiosks.
First passengers and Platinum Frequent Flyers are able to check-in at the exclusive First check-in area at selected airports, and fast-track through Immigration.
Business and Premium Economy passengers, Gold Frequent Flyers and Qantas Club members have access to dedicated check counters in all ports.
Travellers checking in at the airport will have baggage labels attached at check-in. Dedicated bag drop counters are available for premium customers travelling on selected Trans-Tasman flights.
Be sure to label your baggage inside and out, with your name, address and contact number for your destination and ensure that all old destination stickers and tags are removed from all baggage.
Self-Service Bag Drop now on trial at London Heathrow
You can now breeze through check-in at London Heathrow, with two self-service bag drop kiosks available near our Economy counters.
The facility is open to all Australian, New Zealand and British passport holders, travelling to Australia as their final destination who have not checked in online.
To use bag drop, you'll need to first check in at a kiosk, print your boarding pass and tag your bags.
Once at the bag drop unit, simply scan your boarding pass, place your bag on the belt and follow the simple prompts on the screen to have your bag accepted.
Faster, Smarter Check-in for Trans-Tasman Flights
Platinum, Gold and Silver Frequent Flyers and Qantas Club members who are Australian and New Zealand passport holders can now check-in using the International Q Card Readers for direct flights between Sydney, Melbourne, Brisbane and Auckland, Wellington or Queenstown.*
Follow three easy steps to check-in for your next Trans-Tasman flight.
- Scan your Q Card. (Hold your Qantas card at the Q icon on the Q Card Reader)
- Scan your passport. (Check-in is confirmed once the Q Card Reader illuminates green and a boarding pass will be printed)
- Collect your boarding pass (unlike domestic check-in, travellers will not receive an SMS).
If you're travelling without bags, go directly to Immigration. If you're travelling with bags, drop your bags at the dedicated bag drop counter. Note that you cannot use the Q Bag Tag on international flights.
Customers who are currently eligible to receive an Express Path immigration card, will have the Express Path logo printed on their boarding pass, enabling access to the Express lane^ to expedite their immigration clearance.
The introduction of the new international Q Card Readers forms part of our plans to broaden the use of the award-winning Faster, Smarter technology, bringing speed and ease to the international check-in experience.
^ Available at Sydney, Melbourne and Brisbane only.