Qantas Holidays Terms and Conditions
Please read these Terms and Conditions carefully as they incorporate the basis upon which bookings are accepted by Qantas Holidays. Qantas Holidays acts only as an agent for accommodation providers. It is therefore important for you to read the hotel's cancellation policy.
Website information
Qantas Holidays makes its best efforts to ensure that the information available on the website is correct. However, we cannot and do not guarantee that the site is free from errors or faults. Qantas Holidays does not accept liability for any errors or omissions and reserves the right to change information published on the site at any time. Qantas Holidays does not accept liability for any indirect or consequential loss arising out of the use of or connected with the website or for any products or services purchased from the site. Hotels are not commissionable to Travel Agents. QH Tours Ltd (a related company of Qantas Holidays Ltd) receives a payment from hotels for the provision of the booking service. You must be at least 18 years of age to book hotels online. All offers are subject to availabilty and the standard conditions of the supplier.
Ratings
To assist you with the selection of your accommodation, Qantas Holidays has devised its own rating system enabling you to compare each property. Ratings are provided solely for the guidance of our customers and have no equivalent in any other rating system.
Full Rate
The Full Rate is the standard rate set by hotels. The Full Rate is the room rate without any discount specials or additional room inclusions and varies depending on the room type. Roll over the full rate price of the hotel, to see the room type full rates.
Changes in prices
All prices are in the currency as shown. Prices are inclusive of taxes and charges that apply as at the date of publishing, but they do not include any fees that may be imposed directly by third parties. If we have to change any part of your booking for reasons beyond our control, for example, if a hotelier overbooks hotel accommodation, we will notify you.
Airfares
Visit qantas.com or jetstar.com for flight bookings.
Payment
All bookings must be paid in full by credit or debit card at time of booking. Your card is debited immediately upon booking confirmation.
Cancellations and refunds
If you cancel your booking the hotel cancellation policy applies as specified by the hotel. If a refund is applicable to your booking a refund administration fee per booking will be charged by Qantas Holidays in addition to any charges levied by the hotel.
Product descriptions
Descriptions featured are based on current international hotel guides and information provided by hotels and suppliers. Any facilities shown as included are subject to change at any time. The standard of accommodation and other services are based on various factors, which are generally accepted as indicative of a certain class, however, we do not guarantee the standard, class, or fitness for purpose of that accommodation or service.
Maps and photographs
Maps are shown for general information and may not necessarily reflect actual routings, locations or services provided. Hotel room photographs are representative only, actual rooms occupied may vary in decor and inclusions from those shown.
Travel insurance
It is recommended that, at the time of booking, you consider purchasing a travel insurance policy of your choice to cover loss, damage, illness, injury or other unexplained circumstances.
Health and immigration
You should familiarise yourself with any health or other requirements that may be applicable in the areas you intend visiting. You are responsible for all exit, entry, health and other documents required by laws, regulations, orders, demands or requirements of the countries visited or transited. Each person shall carry a valid passport (with at least six months validity) at all times.
Kindly note that passport and visa requirements are your responsibility.
Qantas Holidays cannot accept responsibility for your failure to ensure that you have correct travel information.
Travel and accommodation
Qantas Holidays is not itself a hotelier. The hotel accommodation and any other components included in your booking are provided by reputable hoteliers on their own conditions. It is important to note, therefore, that all bookings with Qantas Holidays are subject to the terms and conditions and limitations of liability imposed by the various service providers involved in your travel booking, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage.
Not included in booking
The price of any passports and visas, where applicable, are not included in the booking price, nor are items of a personal nature such as laundry, taxis other than any transfers expressly included, telephone calls, excess baggage charges, personal and baggage insurance, postage and cables, drinks, room service or meals (unless specified), any fees or charges payable directly by you to a third party.
Booking arrangements
All booking arrangements are to be made by you and the person effecting a booking will be deemed to have accepted the Terms and Conditions on behalf of all persons named in the booking. The contract will be governed by and subject to the Terms and Conditions. No variation to the Terms and Conditions will be of any effect unless made in writing and with the authority of Qantas Holidays.
Limit of liability
We always do our best to make sure your arrangements are satisfactory, however, the hotels are operated by third parties. Qantas Holidays acts only as an agent for those suppliers. To the extent permitted by law, Qantas Holidays excludes all liability for any loss or damage whatsoever (including, but not limited to physical and psychological injury, and loss of or damage to property of whatever nature) that may arise in any way in connection with the offer of goods or services by Qantas Holidays or any third parties, or in connection with the supply of such goods or services.
If the Trade Practices Act 1974 (Cth) or any similar law implies a condition or warranty that cannot be excluded, the liability of Qantas Holidays for a breach of the condition or warranty will be limited as determined by Qantas Holidays in its absolute discretion to:
(a) the supplying of the services again; or
(b) the payment of the cost of having the services supplied again.
Events beyond our control
Qantas Holidays does not accept any liability whatsoever for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment or industrial action.
Destination passenger enquiries
Qantas Holidays makes no representation as to the safety, conditions or other issues that may exist at any destination. International travel advice can be obtained from various sources, including local government, local consular offices and the Australian Department of Foreign Affairs and Trade.
Governing law
These terms and conditions are governed in all respects by the laws of Australia and any action arising under them or in any way connected with the holiday may be brought only in a court in Australia, subject to any law which is expressly inconsistent with this.
Qantas Holidays Limited
ABN 24 003 836 459
197-201 Coward Street, Mascot
NSW 2020
Australia
NSW Licence No. 2TA 003 004, VIC Licence No. 31288, QLD Licence No. TAG 740, SA Licence No. TTA 48 116, WA Licence No. 9TA510.