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Update: Impact to Qantas Services, Volcanic Ash in Europe

Sydney, 16 April 2010

UPDATE 8.20pm EST: Qantas has made further changes to its scheduled services on Saturday 17 April due to the continued closure of airspace in Europe.

Qantas services outbound from Australia to London Heathrow and Frankfurt on 17 April will be cancelled. However services between Australia and Asian destinations will operate as follows:

* QF1 will operate Sydney to Bangkok as scheduled
* QF31 will operate Sydney to Singapore as scheduled
* QF9 will operate Melbourne to Singapore as scheduled
* QF29 will operate Melbourne to Hong Kong as scheduled

QF5 Sydney to Singapore will be cancelled however all passengers will be accommodated on the scheduled QF31 service.

Qantas will continue to operate scheduled services between Asian destinations and Australia as follows:

* QF30 will operate Hong Kong to Sydney as scheduled
* QF6 will operate Singapore to Sydney as scheduled

QF32 Singapore to Sydney has been cancelled however all passengers will be accommodated on the scheduled QF6 service.

Customers due to travel on cancelled services will be transferred to next available scheduled services or offered a refund. Next available services to Europe are not known at this time and cannot be confirmed until official notification from authorities in Europe on when flights can resume.

Qantas will be doing everything to meet passenger needs once flights into Europe are able to resume however access to UK and European airports will be difficult due to the backlog of flights from around the world. This situation would be likely to continue for some days.

Passengers are advised to check qantas.com for the latest information.

Issued by Qantas Corporate Communication (4057)
Email: qantasmedia@qantas.com.au