Qantas Mishandled Baggage
Find out the status of your baggage
We're sorry for the mishandling of your baggage and understand that this will be inconvenient for you.
To display information about your mishandled baggage, enter your 10-character file reference and your last name. If you have lost your baggage and do not have a reference number, contact Baggage Services.
To help us return your baggage as quickly as possible, ensure that your name, address and bag type details are correct.
We will advise you once your baggage arrives at your destination and arrange a convenient time for delivery.
