General Booking Conditions

Please read these Booking Terms and Conditions carefully as they apply to all bookings accepted by Qantas Holidays.

Legal Contract

Qantas Holidays Limited (ABN 24 003 836 459), a licensed travel agent and member of the Travel Compensation Fund, Travel Agents Licence Nos NSW 2TA 003004, VIC 31288, Qld TAG 740, SA TTA 48116 and WA 9TA510 ("Qantas Holidays" and "We").

"You" means any user of this site and includes any person who receives a Service (whether or not that Service was acquired by another person);

"Service" means making this site and any software associated with it available to you and providing a facility to enter into transactions with us and third parties (whose details and products and services appear on this site).

Using the Service

Using the Service means you accept these terms and conditions. We may at any time modify these terms and conditions and the changes will come into effect once they are uploaded into this website. You acknowledge and agree that your continued use of the Service is subject to the terms and conditions in force at the time of your use.

Agency and Third Party Providers

You acknowledge that: (a) we act as an agent for third party suppliers of some products and services contained on this site; (b) all information on this site relating to products and services of third parties do not form part of the Service; and (c) we are not responsible for, and make no warranty or representation about, third party suppliers, their products and services or information provided on this site about their products and services. Many suppliers impose their own special conditions for the various products and services they offer. For example, suppliers may have rules and restrictions about the use and availability of fares, products and services, refund and cancellation policies and the limitation or exclusion of liability for death, personal injury, delay and loss or damage to baggage. It is your responsibility to check the specific terms and conditions of each supplier before you acquire any product or service from them through this site.

Airway Conditions of Carriage

All flights bookings made on this website are subject to the Carrier's conditions of carriage.

Your Obligations and Warranties

In consideration of Qantas Holidays permitting you to use the Service, you warrant to us that: (a) you are at least 18 years old and have the power and authority to enter into a binding contract with us and with the suppliers of products and services that you acquire; (b) the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process; and (c) you will maintain and promptly update this information to keep it true, accurate and complete.

You must use the Service in accordance with these terms and conditions and must not use the Service in any way to breach any laws or defame anyone. You agree to indemnify us from and against all claims, actions, suits, demands, liabilities, costs or expenses, losses, whether arising directly or indirectly from the use of the Service by you or any person using the Service through any means provided to you.

Deposit and Final Payments

Internet bookings must be paid in full at time of booking.

For bookings made via our Call Centre:

Domestic bookings (for travel within Australia)

A non-refundable deposit of $55 per person is payable within 7 days of confirmation of your reservation. You will be notified at the time of your reservation if any additional deposit requirements apply.

International bookings (for travel from Australia)

A non-refundable deposit of $165 per person is payable within 7 days of confirmation of your reservation. You will be notified at the time of your reservation if any additional deposit requirements apply.

Full payment for your holiday package is required at least 30 days prior to departure, or by sale end date or payment deadline specified in individual package conditions, whichever is the earliest. If for any reason, your balance is not received by us by the due date, we reserve the right to treat your booking as cancelled and apply to the appropriate cancellation fees.

Internet bookings must be paid in full at time of booking.

A deposit holds services requested but does not guarantee prices.

Payment by Credit Card - Credit Card Service Fee

The prices shown on the website and quoted via our Call Centre are for payments by cash only. An additional 2% applies to amounts paid by credit card for air and land bookings. The 2% credit card service fee is included in the total price quoted for online air and land bookings.

A credit card service fee of A$4.95 applies to all online Australian hotel bookings (including international hotels) except New Zealand where N$5.75 applies.

Changes in Price and Itineraries

Prices are provided as a guide only and may vary due to peak demand periods, changes in surcharges, fees or taxes or currency fluctuations. Please check all prices and information with your travel consultant before booking. The price of your holiday may change at any time up to 30 days before your departure if any new surcharges, fees or taxes are introduced or if any existing surcharges, fees or taxes are varied, even after you have paid all or part of the quoted price of your holiday. If we have to change any part of your booking for reasons beyond our control, for example, if an airline changes its schedules, if a hotelier overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will notify you. If any such changes result in your holiday costing more or otherwise being materially different, then you may cancel the holiday and we will refund any monies already paid less any charges by suppliers that are not refunded.

Refunds

No refunds will be made for unused services, regardless of the reason. In the event of returning a car early, the operator may provide you with a statement showing the amount of unused service. This figure is for domestic taxation purposes and does not mean a refund for the amount will be made. Where refunds for unused services are allowed (e.g. for Go-as-you-please accommodation vouchers), a service fee will be charged against the value of the refund. Please ensure that, when requesting a refund, you enclose copies of all relevant documentation.

Event Package Bookings

Payment for event tickets is required at time of booking. For bookings made outside 30 days prior to departure, full payment is required within 7 days of booking for the entire package. For bookings made within 30 days of departure, Qantas Holidays will only accept the booking if full payment for the entire package is received at the time of booking.

Late Bookings

Bookings made within 30 days of departure will only be accepted if full payment is received by Qantas Holidays at time of reservation. Internet bookings will not be accepted inside 4 - 8 days prior to departure. For international bookings made within 7 days of departure, a fee of $20 will apply. Australian hotel bookings will be accepted for the same day when booking on-line.

Cancellation

If you cancel your booking there will be no refund of your deposit, and the following cancellation fees will apply:

Prior to final payment: There will be no refund of any additional supplier deposit paid

After final payment: There may be cancellation fees charged by airlines, hotels and ground/cruise operators amounting to all or part of the cost paid

Alterations: Alterations to your package which requires reissue of documents - for domestic bookings, a fee of $27 per booking will be charged by Qantas Holidays in addition to any charges levied by hotels, ground/cruise operators or airlines. Alterations to your package which require reissue of documents - for international bookings, a fee of $25 per booking will be charged by Qantas Holidays in addition to any charges levied by hotels, ground/cruise operators or airlines. A document reissue means an alteration to an existing booking and not a transfer to another package when cancellation fees may apply

For internet bookings an administration fee of $20 applies to any amendments and cancellation, plus any charges levied by hotels and ground operators up to 100% of the cost of land arrangements applies

Please note that most airlines treat name changes and route and/or itinerary alterations as FULL CANCELLATION and can incur full cancellation charges.

All worldwide airlines charge amendment and cancellation fees. Qantas Holidays will not take any responsibility for any clients who do not take out fully comprehensive insurance cover when booking to cover any eventualities.

Currency

All pricing on this site is reflected in Australian Dollars unless otherwise specifically denoted on the screen.

Land Only Service Fee

Not applicable to Internet bookings:

If booking land only with Qantas Holidays, a minimum stay of one night's accommodation or one day's car hire is required and a service fee of $25 per booking will apply for international bookings, and $27 per booking will apply to domestic bookings..

Product Descriptions

Descriptions featured are based on current international hotel guides and information provided by hotels and suppliers. Any facilities shown as included may change at any time. Qantas Holidays makes no specific representation as to the standard, class, or description of accommodation or services provided by third parties.

Ratings

To assist you with the selection of your accommodation, Qantas Holidays has devised its own rating system enabling you to compare each property. Ratings are provided solely for the guidance of our customers and have no equivalent in any other rating system.

Booking and Payment Terms

Availability

The products and services offered on this site are subject to availability and can be withdrawn without notice.

Online Booking

You may make bookings for travel services and products online at this site. Any online booking is subject to these terms and to any supplier's special conditions. You must have sufficient credit on your credit card account to meet all charges for product and services booked using your account through this site. If we do not receive payment of these charges from your credit card provider, you must pay us these charges. When making an online booking, you must enter details of each traveller correctly and according to their passport or other identification document. Some suppliers will deny carriage if the traveller's name varies from their booking and may cancel automatically if the traveller's name is amended. Qantas Holidays has no responsibility for any loss or damage arising from the incorrect entry of a traveller's name or as a result of the carrier's policies.

Prices featured on the online booking engine are for online booking only and may differ if you proceed to book your holiday over the phone or through a preferred agent. Agents are independently owned and they may impose additional terms and conditions and the prices charged by them may be different to the prices available on this Website.

Booking Via our Call Centre

We are not responsible for any changes made by a supplier to the balance due date and prices are not guaranteed until payment has been made in full and documents have been processed.

Changes to Your Flight Times

It is your responsibility to contact the airline prior to departure to ensure there is no change to the scheduled departure time.

Passports, Visas and Health Requirements

Visas, including transit visas, are the passenger's own responsibility. For more information please log on to: www.dfat.gov.au or www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your passport from the date of your departure.

International travellers booked on flights to the United States, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ESTA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. This can be obtained from the following site: www.cbp.gov/esta.

It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended some period in advance of travelling.

Frequent Flyer Customers

We do not offer advice on Frequent Flyer eligibility on flights that we advertise on our site or that you have booked. For more information on whether your airfare is eligible for Frequent Flyer rewards, you must contact the airline directly. When booking online, you must ensure that you have entered your correct number in the special section feature in the booking engine. For Call Centre bookings, you must give your consultant your Frequent Flyer details and these will be put into your reservation. Qantas Holidays does not accept responsibility if your airline does not register your trip. You must retain your air ticket and boarding pass.

Ticketing

For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. In some instances, Qantas Holidays may not be able to issue an e-ticket on the flights or fares selected. Bookings that cannot be issued as an e-ticket, will have to be changed to comply with e-ticket regulations, a consultant from Qantas Holidays will contact you to advise on alternative options. All other travel documentation, such as hotel, car hire, transfer and tour vouchers will be e-mailed to you as an e-document. Should the travel provider issue paper vouchers, these will be posted to you no later than 14 days prior to departure.

Our Liability to You is Limited

Certain statutory warranties under consumer protection laws will be implied for the benefit of consumers. Nothing in these terms and conditions is intended to exclude or restrict the application of such laws but Qantas Holidays does not give any guarantees or warranties or make any representation of any kind, express or implied, with respect to use of this website or the Service outside these laws.

Subject to claims available under consumer protection laws, Qantas Holidays is not liable to you or anyone else (including for negligence, breach of contract or tort) for any loss or damage (including specific, indirect, consequential or economic loss) however caused and which is suffered directly or indirectly in connection with the:

use of (or inability to use) this Website, the Service or any linked site

disruption to this Website or the Service

the delivery or non-delivery of products or services acquired by using the Service

any act or omission of suppliers or third parties

To the maximum extent permitted by law, Qantas Holidays excludes all liability for direct, indirect, consequential or incidental damages, lost profits or savings or damages for disappointment. Our liability for a breach of a condition or warranty implied by law or otherwise, and which cannot be excluded, is limited to the extent possible, at our option to the supply of the services again or the payment of the cost of having the service supplied again.

Links

You acknowledge that the inclusion of links on this site is not intended as an endorsement or recommendation of any linked site or its content of such sites. Qantas Holidays does not guarantee that this site or any linked site will be free from viruses, or that this web site or any linked web site will be uninterrupted.

Privacy

You acknowledge and agree that we may disclose some or all of your personal information as outlined in our Privacy Policy. The terms of our Privacy Policy are incorporated into these terms. To view our full Privacy Policy, click on Qantas.com/holidays

Jurisdiction and Law

Use of this site, all matters arising out of or in connection with it and all terms are governed by the laws applicable in the State of New South Wales. By accessing this site, you consent and submit to the non-exclusive jurisdiction of the Courts of New South Wales in all matters arising out of or in connection with your use of this site and terms.