Price Promise at qantas.com
At qantas.com, we understand that everyone loves to score a great deal. This is why we offer a Price Promise on Qantas flights, hotels, cars, transfers and activities.*
If, on the same day after you purchase (or, in the case of cars, book) any of these products at qantas.com, and you find that same identical product available to purchase on any Australian website for a lower publicly available price, we'll match it.
Plus, Qantas Frequent Flyers can receive 1,000 points for a successful claim.+
To qualify for Price Promise, the products on qantas.com and the competitor travel website must be identical in all regards, and all details must be visible on the screenshot of the competitor's website.
Here are some check points to help you to make a valid claim.
Select a product
Flights
What qualifies?
- Prices quoted in Australian dollars without the use of a currency converter including fees and taxes but excluding card fees and commission.
- Same number and type of travellers (including number of adults and children).
- Same dates.
- Same inclusions.
- Same booking and cancellation conditions.
- Same travel class.
- Same routes.
- Same Qantas flight numbers in the case of flights (only itineraries where all flights have a QF flight number qualify).
- Qantas flights must be on an itinerary with the first flight originating in Australia.
- Prices on a website that ends in .au or on a website operated in Australia by an Australian company
What doesn't?
- Cancelled bookings.
- Prices as part of a package.
- Prices quoted on websites which do not have the capability to confirm the booking and accept payment (for example, websites that link through to a third party's website).
- Special negotiated rates such as travel agent, staff, corporate or membership rates or rates that are only available to people who have subscribed to or become a member of a website.
- Unauthorised resellers, for example, eBay.
- Prices discounted by means other than money, for example, use of coupons.
- Prices that are lower as a result of an error by the retailer.
- Prices that Qantas is unable to verify, using reasonable means.
- Fares offered under any promotion with a third party.
- Fares available for purchase through anyone other than Qantas or a licensed travel agent.
- Prices on a website that doesn't end in .au and which is not operated in Australia by an Australian company.
To claim you need
- A booking reference for your confirmed, current and fully paid booking in Australian dollars on qantas.com
- A screenshot from an Australian website, for the entire journey showing the same identical Qantas flight for a lower price.
- A fully completed claim form submitted by midnight (11.59pm) AEST on the same day that you made and paid for your booking at qantas.com.
How we will match the competitor's prices
If your claim is successful, you will be refunded for the price difference between the booking on qantas.com and the booking on the competitor's website, and if you're a Qantas Frequent Flyer, credited with 1,000 Frequent Flyer points as outlined in the table:
Flights
Refund
How
Qantas Frequent Flyer Points Credit to Your Account
Refund
How
Qantas Frequent Flyer Points Credit to Your Account
Within 10 days after departure.
Credit or debit card used to make the booking
Within 8 weeks after departure
Note: If your booking was made via BPAY, the Contact Centre will call you to process the refund.
Make a claim
Claim needs to be made by the person who booked and paid for the flight, hotel, activity, transfer or experience, or the person in whose name the car booking was made. Claimants for the hotels must be 18 years or older.
Qantas Frequent Flyers need to quote their Frequent Flyer number in order to be eligible to receive the 1,000 points offered for successful claims.
You will be notified by email within 3 working days as to whether your claim was successful.
Claim Now
* The Price Promise may be cancelled, modified, restricted or altered at any time without prior notice. The Price Promise terms and conditions in effect at the time that you make a claim will be used to determine whether your claim qualifies or not for the Price Promise. Claims under the Price Promise will not be accepted if, in our opinion or the opinion of the third party responsible for administering the applicable Price Promise, acting reasonably, the claim has occurred as the result of a printing, uploading or other error or is made fraudulently or in bad faith.
+ You must be a member of the Qantas Frequent Flyer program to earn and redeem points. A joining fee may apply. Membership and points are subject to the terms and conditions of the Qantas Frequent Flyer program. Join online now. To be eligible for the points, Qantas Frequent Flyers must enter their membership number on the Price Promise claim form.
Hotels
What qualifies?
- Prices quoted in Australian dollars without the use of a currency converter including fees and taxes but excluding any card fees.
- Same hotel property (including location).
- Same room type (including bedding configuration).
- Same number and type of travellers (including number of adults and children).
- Same dates.
- Same inclusions.
- Same booking and cancellation conditions.
- Prices on a website that ends in .au or on a website operated in Australia by an Australian company.
What doesn't?
- Cancelled bookings.
- Prices as part of a package.
- Prices quoted on websites which do not have the capability to confirm the booking and accept payments (for example, websites that link through to a third party's website).
- Specially negotiated rates such as travel agent, staff, corporate or membership rates, rates that are only available to people who have subscribed to or become a member of a website or any other rate which is not available to the general public.
- Unauthorised resellers, for example, eBay.
- Bookings made with vouchers, coupons or point redemption programs.
- Prices that are lower as a result of an error by the retailer.
- Prices that Qantas is unable to verify, using reasonable means.
- Prices offered under promotion with a third party.
- Prices offered on a website that doesn't end in .au unless it is operated in Australia by an Australian company.
To claim you need
- A booking number for your confirmed, current and fully paid booking on qantas.com
- A screenshot from an Australian website showing the same identical Qantas accommodation for a lower price.
- A fully completed claim form submitted by midnight (11.59pm) AEST on the same day that you made and paid for your booking at qantas.com, or in the case of car hire, on the same day as you receive your confirmation.
How we will match the competitor's prices
If your claim is successful, you will be refunded for the price difference between the booking on qantas.com and the booking on the competitor's website, and if you're a Qantas Frequent Flyer, credited with 1,000 Frequent Flyer points as outlined in the table:
Hotels
Refund
How
Qantas Frequent Flyer Points Credit to Your Account
Refund
How
Qantas Frequent Flyer Points Credit to Your Account
Within 10 days of making your claim.
Credit or debit card.
Within 8 weeks after your hotel stay.
Make a claim
Claim needs to be made by the person who booked and paid for the flight, hotel, activity, transfer or experience, or the person in whose name the car booking was made. Claimants for the hotels must be 18 years or older.
Qantas Frequent Flyers need to quote their Frequent Flyer number in order to be eligible to receive the 1,000 points offered for successful claims.
You will be notified by email within 3 working days as to whether your claim was successful.
Claim Now
* The Price Promise may be cancelled, modified, restricted or altered at any time without prior notice. The Price Promise terms and conditions in effect at the time that you make a claim will be used to determine whether your claim qualifies or not for the Price Promise. Claims under the Price Promise will not be accepted if, in our opinion or the opinion of the third party responsible for administering the applicable Price Promise, acting reasonably, the claim has occurred as the result of a printing, uploading or other error or is made fraudulently or in bad faith.
+ You must be a member of the Qantas Frequent Flyer program to earn and redeem points. A joining fee may apply. Membership and points are subject to the terms and conditions of the Qantas Frequent Flyer program. Join online now. To be eligible for the points, Qantas Frequent Flyers must enter their membership number on the Price Promise claim form.
Cars
What qualifies?
- Prices quoted in the same currency as offered on qantas.com without the use of a currency converter
- Same number of cars
- Same times and dates.
- Same inclusions.
- Same booking and cancellation conditions.
- Same car type.
- Same pick up and drop off locations
- Same supplier
- Prices on a website that ends in .au or on a website operated in Australia by an Australian company
What doesn't?
- Cancelled bookings.
- Prices as part of a package.
- Prices quoted on websites which do not have the capability to confirm the booking (for example, websites that link through to a third party's website).
- Special negotiated rates such as travel agent, staff, corporate or membership rates or rates that are only available to people who have subscribed to or become a member of a website.
- Unauthorised resellers, for example, eBay.
- Prices discounted by means other than money, for example, use of coupons.
- Prices that are lower as a result of an error by the retailer.
- Prices that Qantas is unable to verify, using reasonable means.
- Prices offered under any promotion with a third party
- Prices on a website that doesn't end in .au and which is not operated in Australia by an Australian company
To claim you need
- A booking number for your confirmed and current booking on qantas.com
- A screenshot from an Australian website showing the same identical Qantas car hire for a lower price.
- A fully completed claim form submitted by midnight (11.59pm) AEST on the same day as you receive your confirmation from qantas.com.
How we will match the competitor's prices
If your claim is successful, you will be refunded for the price difference between the booking on qantas.com and the booking on the competitor's website, and if you're a Qantas Frequent Flyer, credited with 1,000 Frequent Flyer points as outlined in the table:
Car Hire
Refund/Price Match
How
Qantas Frequent Flyer Points Credit to Your Account
Refund/Price Match
How
Qantas Frequent Flyer Points Credit to Your Account
Once the claim is confirmed as valid from the car supplier
Car suppliers will match the lower rate to reflect on the invoice
Within 8 weeks of completion of your car hire
Make a claim
Claim needs to be made by the person who booked and paid for the flight, hotel, activity, transfer or experience, or the person in whose name the car booking was made. Claimants for the hotels must be 18 years or older.
Qantas Frequent Flyers need to quote their Frequent Flyer number in order to be eligible to receive the 1,000 points offered for successful claims.
You will be notified by email within 3 working days as to whether your claim was successful.
Claim Now
* The Price Promise may be cancelled, modified, restricted or altered at any time without prior notice. The Price Promise terms and conditions in effect at the time that you make a claim will be used to determine whether your claim qualifies or not for the Price Promise. Claims under the Price Promise will not be accepted if, in our opinion or the opinion of the third party responsible for administering the applicable Price Promise, acting reasonably, the claim has occurred as the result of a printing, uploading or other error or is made fraudulently or in bad faith.
+ You must be a member of the Qantas Frequent Flyer program to earn and redeem points. A joining fee may apply. Membership and points are subject to the terms and conditions of the Qantas Frequent Flyer program. Join online now. To be eligible for the points, Qantas Frequent Flyers must enter their membership number on the Price Promise claim form.
^ If any booking was made in a currency other than Australian dollars, the amount to be paid will be converted into $A using the currency conversion rate shown on oanda.com at the time that the credit is processed.
Activities and transfers~
What qualifies?
- Prices quoted in the same currency as offered on qantas.com without the use of a currency converter.
- Same number and type of travellers (including number of adults and children).
- Same times and dates.
- Same inclusions.
- Same booking and cancellation conditions.
- Same tour or transfer or activity type.
- Same pick up and drop off locations.
- Same supplier.
- Prices on a website that ends in .au or on a website operated in Australia by an Australian company.
- Same booking with a minimum value of A$20
What doesn't?
- Cancelled bookings.
- Prices as part of a package.
- Prices quoted on websites which do not have the capability to confirm the booking and accept payment (for example, websites that link through to a third party's website).
- Special negotiated rates such as travel agent, staff, corporate or membership rates or rates that are only available to people who have subscribed to or become a member of a website.
- Unauthorised resellers, for example, eBay.
- Prices discounted by means other than money, for example, use of coupons.
- Prices that are lower as a result of an error by the retailer.
- Prices that Qantas is unable to verify, using reasonable means.
- Prices offered under any promotion with a third party
- Prices on a website that doesn't end in .au and which is not operated in Australia by an Australian company
- Any show, concert or event bookings.
To claim you need
- A booking number for your confirmed, current and fully paid booking on qantas.com
- A screenshot from an Australian website showing the same identical Qantas transfer or activity for a lower price.
- A fully completed claim form submitted by midnight (11.59pm) AEST on the same day that you made and paid for your booking at qantas.com
How we will match the competitor's prices
If your claim is successful, you will be refunded for the price difference between the booking on qantas.com and the booking on the competitor's website, and if you're a Qantas Frequent flyer, you'll be credited with 1,000 Frequent Flyer points as outlined in the table:
Activities, tours and transfers
Refund
How
Qantas Frequent Flyer Points Credit to Your Account
Refund
How
Qantas Frequent Flyer Points Credit to Your Account
You'll usually be refunded same date of commencing the transfer, activity or experience to the credit card used on the original booking. Viator reserves the right to verify details of the lower price where possible. All refund decisions will be made at the sole discretion of Viator
Credit or debit card, paid in Australian dollars.
Within 8 weeks of completion of your transfer, activity or experience
Make a claim
Claim needs to be made by the person who booked and paid for the flight, hotel, activity, transfer or experience, or the person in whose name the car booking was made. Claimants for the hotels must be 18 years or older.
Qantas Frequent Flyers need to quote their Frequent Flyer number in order to be eligible to receive the 1,000 points offered for successful claims.
You will be notified by email within 3 working days as to whether your claim was successful.
Claim Now for Activities Claim Now for Transfers
*The Price Promise may be cancelled, modified, restricted or altered at any time without prior notice. The Price Promise terms and conditions in effect at the time that you make a claim will be used to determine whether your claim qualifies or not for the Price Promise. Claims under the Price Promise will not be accepted if, in our opinion or the opinion of the third party responsible for administering the applicable Price Promise, acting reasonably, the claim has occurred as the result of a printing, uploading or other error or is made fraudulently or in bad faith.
+You must be a member of the Qantas Frequent Flyer program to earn and redeem points. A joining fee may apply. Membership and points are subject to the terms and conditions of the Qantas Frequent Flyer program. Join online now. To be eligible for the points, Qantas Frequent Flyers must enter their membership number on the Price Promise claim form.
~The Price Promise for Activities, Experiences and Transfers is offered and administered by Viator Systems Pty Ltd. All activities, experiences and transfers are supplied by third parties. Qantas and Viator Systems Pty Ltd. act as agents in the sale of these products. Refer to the supplier's terms and conditions which may limit liability to you. Transfers, activities or experiences only include products appearing on qantas.com.
