Price Promise at qantas.com
Book with confidence at qantas.com
At qantas.com, we understand that everyone loves to score a great deal. Which is why we offer a Price Promise on flights, hotels, cars, transfers and activities.
If you qualify for the qantas.com Price Promise, claiming is as easy as 1-2-3, all you need is the following:
- A booking number for your confirmed and fully paid booking on qantas.com
- A screenshot from any competitor's website ending in .au or any other website operated in Australia by an Australian company for the same Qantas flight, hotel, car hire, transfer and activities.
- A fully completed claim form submitted by midnight (AEST) on the same day that you made and paid for your booking (or received your confirmation in the case of car hire, transfer and activities) at qantas.com
Plus, for every successful price match, Qantas Frequent Flyers will earn 1,000 extra points+.
For full details, please click on the relevant tabs below.
Flights
If, after purchasing a Qantas flight at qantas.com.au, on the same day, you find the same Qantas fare cheaper on any website with a website address ending in .au or any other website operated in Australia by an Australian company, Qantas will match the lower available rate by refunding the difference back to the credit or debit card used to make the purchase within 10 days of departure*.
The Same Fare means a fare:
- for the same route(s), with each leg of the trip flown in the same order;
- for the same dates;
- for the same Qantas flight numbers;
- in the same class of travel; and
- for the same type of ticket (including fare conditions such as whether tickets are/are not flexible, refundable or changeable).
Plus, Qantas Frequent Flyers will earn 1,000 extra points+
How to Qualify
You must:
- Have a confirmed, current and fully paid booking in AUD at qantas.com.au for a Qantas flight.
- Submit a screenshot from the competitor's website that shows the lower publicly-available internet rate for a Fully Comparable Flight; and
- Complete and submit the Price Promise claim form by 23:59 AEST on the same day as making and paying for your flight at qantas.com.
The Flight Price Promise does not apply to:
- Cancelled bookings or travel agent, corporate or membership rates.
- Tickets purchased through anyone other than Qantas or a licensed travel agent
- Lower online fares offered under any promotion with a third party (including, but not limited to, promotions with newspapers, exhibitions or other special events); or
- Lower online fares that are not published and are not available to the general public including corporate discount fares, staff fares, consolidator fares, wholesaler fares, student fares, closed user group fares and fares where the carrier details are not known until after the purchase;
- Lower online fares discounted by the online retailer by use of coupons, loyalty rewards, redemption of frequent flyer miles or similar and other offers or incentives to reduce the total cost; or
- Lower online fares for a travel package with inclusive airfare; or
- Lower online fares that are lower as a result of an error by the retailer of the lower online fare; or
- Lower online fares that Qantas is unable to verify, using reasonable means.
The Flight Price Promise applies to total flight prices (including any fees, taxes or surcharges but not including credit card fees or commissions) which are quoted in Australian dollars without the use of a currency converter provided on the competitor's website. Only the individual who booked and paid for the flight on qantas.com (Claimant) may make a claim under the Flight Price Promise.
Once you submit your claim, you will be notified by email within 3 working days as to whether your claim qualifies or not for the Price Promise.
What You Receive
You will be refunded in full on your credit card or debit card for the price difference between the flight booking on qantas.com and the flight booking on the competitor's website.
In addition, Qantas Frequent Flyers will receive 1,000 extra points.+
The difference in price between the lower available rate and the rate available on Qantas.com will be refunded back to the customer credit or debit card within 10 days of departure.
For all successful claims under the Flight Price Promise made by a Claimant who is a Qantas Frequent Flyer member, qantas.com will, within 8 weeks of the date of the successful claim, pay 1000 bonus Frequent Flyer points to that Claimant.
* The Price Promise for Flights may be cancelled, modified, restricted or altered at any time without prior notice.The Flight Price Promise terms and conditions in effect at the time that you make a claim will be used to determine whether your claim qualifies or not for the Flight Price Promise. Claims under the Flight Price Promise will not be accepted if, in our opinion, acting reasonably, the claim has occurred as the result of a printing, uploading or other error or is made fraudulently or in bad faith.
+You must be a member of the Qantas Frequent Flyer program to earn and redeem points. A joining fee may apply. Membership and points are subject to the terms and conditions of the Qantas Frequent Flyer program. Join online now. To be eligible for the points, Qantas Frequent Flyers must enter their membership number on the Price Promise claim form.
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Hotels
If, after purchasing accommodation at qantas.com/hotels, on the same day, you can prove that Fully Comparable Accommodation is available for a lower price any website address ending in .au or any other website operated in Australia, Qantas Holidays will match the lower available rate by refunding the difference back to the credit or debit card used to make the purchase within 10 days of making your claim.*
Plus, Qantas Frequent Flyer members can earn 1,000 extra points.+
How to Qualify
You must:
- Have a confirmed, current and fully paid booking on qantas.com/hotels for a hotel.
- Submit a screenshot from the competitor's website that shows the lower publicly-available internet rate for Fully Comparable Accommodation; and
- Complete and submit the Price Promise claim form by midnight (23:59 AEST) on the same day as making and paying for your hotel on qantas.com.
The Hotel Price Promise does not apply to cancelled bookings or travel agent, corporate or membership rates.
The Hotel Price Promise applies to total hotel prices (including any fees, taxes or surcharges) which are quoted in Australian dollars (or New Zealand dollars for New Zealand hotels only) without the use of a currency converter provided on the competitor's website.
What You Receive
You will be refunded in full on your credit card or debit card for the price difference between the hotel booking on qantas.com/hotels and the hotel booking on the competitor's website.
Plus, Qantas Frequent Flyers can receive 1,000 extra points.+
Once you submit your claim, you will be notified by email within 3 working days as to whether your claim qualifies or not for the Price Promise.
* The Price Promise for Hotels may be cancelled, modified, restricted or altered at any time without prior notice. Terms and conditions apply - see the full Hotel Price Promise terms and conditions for more information. The Hotel Price Promise terms and conditions in effect at the time that you make a claim will be used to determine whether your claim qualifies or not for the Hotel Price Promise. Claims under the Hotel Price Promise will not be accepted if, in our opinion, acting reasonably, the claim has occurred as the result of a printing, uploading or other error or is made fraudulently or in bad faith.
+You must be a member of the Qantas Frequent Flyer program to earn and redeem points. A joining fee may apply. Membership and points are subject to the terms and conditions of the Qantas Frequent Flyer program. Join online now. To be eligible for the points, Qantas Frequent Flyers must enter their membership number on the Price Promise claim form. To be eligible for the points, Qantas Frequent Flyers must enter their membership number on the Price Promise claim form. The 1,000 extra Qantas Frequent Flyer points will be credited to your account within 8 weeks of each successful claim under the Hotel Price Promise.
Claim Now
Cars
If, after you book car hire at qantas.com, on the same day, you find a lower publicly available rate on on any website with a website address ending in .au or any other website operated in Australia by an Australian company for the same car hire with the same supplier, with the same booking conditions, we will match that rate.*
Plus, Qantas Frequent Flyer members can earn 1,000 extra points.+
How to Qualify
You must:
- Have a confirmed and current booking on qantas.com for car hire
- Submit a screenshot from the competitor's website that shows the lower publicly-available internet rate for the Same Car Hire, which means a car hire with the same supplier and booking conditions, (which include the same car type, inclusions, promotional rates or codes (if applicable) and pick-up and drop-off locations, times and dates); and
- Complete and submit the Price Promise claim form by midnight (23:59 AEST) on the same day as receiving your confirmation email in relation to your car hire on qantas.com.
The Price Promise does not apply to cancelled bookings or travel agent, corporate or membership rates.
The screenshot from the competitor's website must show the lower publicly-available internet rate for the Same Car Hire.
What You Receive
You will receive the benefit of the matched lower rate when you pay for the booking at pick up.
Plus, Qantas Frequent Flyers will receive 1,000 extra points.+
Once you submit your claim, you will be notified by email within 3 working days as to whether your claim qualifies or not for the Price Promise.
* The Car Hire Price Promise means that for Avis, Budget or Thrifty bookings, you will receive the lower matched rate at the time of car pick-up; or for Hertz bookings, you will receive a direct deposit or cheque for the monetary difference between the rate for your booking on qantas.com and the lower matched rate. If you do not receive a response to your Price Promise claim form before your booking commences or if your car hire is with Hertz, you will receive a cheque or direct deposit for the monetary difference within 30 days of car drop-off. The cheque or direct deposit will be paid in $A. If any booking was made in another currency, the amount to be paid will be converted into $A using the currency conversion rate shown on oanda.com at the time that the credit is processed. . The Car Hire Price Promise terms and conditions in effect at the time that you make a claim will be used to determine whether your claim qualifies or not for the Car Hire Price Promise. Claims under the Car Hire Price Promise will not be accepted if, in our opinion, acting reasonably, the claim has occurred as the result of a printing, uploading or other error or is made fraudulently or in bad faith.
+ You must be a member of the Qantas Frequent Flyer program to earn and redeem points. A joining fee may apply. Membership and points are subject to the terms and conditions of the Qantas Frequent Flyer program. Join online now. To be eligible for the points, Qantas Frequent Flyers must enter their membership number on the Price Promise claim form. The 1,000 extra Qantas Frequent Flyer points will be credited to your account within 8 weeks of your car hire.
Claim Now
Activities
If, after purchasing transfers, activities or experiences at qantas.com, on the same day, you can prove that the same activity, transfer or experience is available for a lower price on any website with a website address ending in .au or any other website operated in Australia by an Australian company, we will match the lower available rate by refunding the difference back to the credit or debit card used to make the purchase after travel.*
Plus, Qantas Frequent Flyer members will earn 1,000 extra points.+
How to Qualify
You must:
- Have a confirmed and current booking on qantas.com for transfers, activities or experiences;
- Submit a screenshot from the competitor's website that shows the lower publicly-available internet rate for the Same Transfer, Activity or Experience, which means a transfer, activity or experience with the same supplier and Booking Conditions (as defined below); and
- Complete and submit the Price Promise claim form by midnight (23:59 AEST) on the same day as receiving your confirmation email in relation to your transfers, activities or experiences booking on qantas.com.
The Price Promise does not apply to cancelled bookings or travel agent, corporate or membership rates.
The Price Promise for transfers, activities and experiences also does not apply to discounted or promotional rates, as signified by the presence of a sale price on the website.
The screenshot from the competitor's website must show the lower publicly-available internet rate for the Same Transfer Activity or Experience.
Booking Conditions includes:
a) in relation to events and experiences experiences the same inclusions, currency of payment, dates, times, type of fare (for example, adult or child fare), number of passengers and location or destination; and
b) in relation to transfers, the same pick-up and drop-off locations, number of passengers, type of fare (for example, adult or child fare), currency of payment, dates and transfer type (return or one-way in a coach, private car or minivan)
What You Receive
You will be refunded in full on the credit or debit card used to make the purchase for the price difference between the booking on qantas.com and the booking on the competitor's website, after travel.
Plus, Qantas Frequent Flyers could receive 1,000 extra points.+
Once you submit your claim, you will be notified by email within 3 working days as to whether your claim qualifies or not for the Price Promise.
*The Price Promise for Activities, Experiences and Transfers is offered and administered by Isango! Limited. All activities, experiences and transfers are supplied by third parties. Qantas and Isango! Limited act as agents in the sale of these products. Refer to the supplier's terms and conditions which may limit liability to you. The Price Promise for Activities, Experiences and Transfers offer may be withdrawn at any time by giving at least three days notice on this website. Transfers, activities or experiences only include products appearing on qantas.isango.com. Price Promise for Activities, Experiences and Transfers means that the credit card you used to pay for your booking at qantas.com will be credited with the monetary difference between the lower matched rate and the rate you paid for your booking at qantas.com. You should normally receive the credit on the same date of commencing the transfer, activity or experience. However, if a qualifying claim is received within 3 days of commencing the transfer, activity or experience, it may take up to 7 days to process the credit. All credits will be paid in $A. If any booking was paid in another currency, the amount to be credited will be converted into $A using the currency conversion rate shown on oanda.com at the time that the credit is processed.
+ You must be a member of the Qantas Frequent Flyer program to earn and redeem points. A joining fee may apply. Membership and points are subject to the terms and conditions of the Qantas Frequent Flyer program. Join online now. To be eligible for the points, Qantas Frequent Flyers must enter their membership number on the Price Promise claim form. The 1,000 extra Qantas Frequent Flyer points will be credited to your account within 8 weeks of the completion of your transfer, activity or experience.
Claim for Activities
Claim for Transfers
Claim
+You must be a member of the Qantas Frequent Flyer program to earn and redeem points. A joining fee may apply. Membership and points are subject to the terms and conditions of the Qantas Frequent Flyer program. Join online now. To be eligible for the points, Qantas Frequent Flyers must enter their membership number on the Price Promise claim form.
+You must be a member of the Qantas Frequent Flyer program to earn and redeem points. A joining fee may apply. Membership and points are subject to the terms and conditions of the Qantas Frequent Flyer program. Join online now. To be eligible for the points, Qantas Frequent Flyers must enter their membership number on the Price Promise claim form. To be eligible for the points, Qantas Frequent Flyers must enter their membership number on the Price Promise claim form. The 1,000 extra Qantas Frequent Flyer points will be credited to your account within 8 weeks of each successful claim under the Hotel Price Promise.
+ You must be a member of the Qantas Frequent Flyer program to earn and redeem points. A joining fee may apply. Membership and points are subject to the terms and conditions of the Qantas Frequent Flyer program. Join online now. To be eligible for the points, Qantas Frequent Flyers must enter their membership number on the Price Promise claim form. The 1,000 extra Qantas Frequent Flyer points will be credited to your account within 8 weeks of the completion of your transfer, activity or experience.
+ You must be a member of the Qantas Frequent Flyer program to earn and redeem points. A joining fee may apply. Membership and points are subject to the terms and conditions of the Qantas Frequent Flyer program. Join online now. To be eligible for the points, Qantas Frequent Flyers must enter their membership number on the Price Promise claim form. The 1,000 extra Qantas Frequent Flyer points will be credited to your account within 8 weeks of your car hire.
