At the Airport
Faster, smarter check-in
As a Qantas Club member you have access to a range of domestic check-in options regardless of your class of travel.
Streamline your check-in by using your new 'intelligent Q' chip enabled Qantas Club card at a Q Card Reader at selected domestic airports. Your Qantas Club card can also be used as your boarding pass.
- Domestic: Qantas Club members can access the Premium Service Desk to check-in or for assistance and booking change requests. Alternatively, if you're only carrying hand luggage you can also check in at most major domestic Australian Qantas Club lounges.
- International: Check in at dedicated Qantas Club counters available at most airports. You must be travelling on a Qantas operated service with a Qantas flight number.
Extra checked baggage allowance
Take advantage of extra checked baggage allowance on most Qantas flights when travelling in economy or premium economy.+
On Departure Upgrade requests for Qantas Australian Domestic flights
You may use your Frequent Flyer points to upgrade one class on domestic flights within Australia (where a seat is available) from Economy to Business (excluding Qantas & Partner Classic Awards).~
Priority Waitlist and Airport Standby
You will be given priority on fully booked Qantas flights when travelling on a paid ticket and where waitlisting is possible. Please note that waitlisting is not available on most discounted Economy airfares.
Discounts on Qantas Meeting Rooms Rates
Available in Sydney T3, Melbourne, Brisbane, Adelaide, Darwin, Townsville and Canberra domestic terminals, stand alone Qantas Meeting Rooms offer a convenient venue to host meetings at the airport.
The Qantas Meeting Rooms cater for up to 22 guests# and are fully licensed with multiple catering options, meeting facilities including free wireless Internet, a break-out area, plasma presentation screens, teleconferencing, as well as photocopying and faxing services.
# Meeting room capacity vary across ports.
~ On Departure upgrades are subject to capacity controls and availability is limited. Available to request for domestic Qantas operated flights with a QF flight number, excluding Qantas and Partner Classic Awards. For more information visit the Flight Upgrade Awards page.
In the Lounge
As a Qantas Club member, you'll be welcome in Qantas Club, Qantas International Business Lounges, partner airline and associated airline lounges worldwide. So, whether you're travelling for business or leisure, you can look forward to a more comfortable pre-flight experience.
The Qantas Club
Most Qantas Club lounges feature complimentary refreshments, business facilities including wireless internet throughout the lounges and shower facilities.
Qantas Club members and Partner members are welcome at The Qantas Club when your next onward flight that day is on a Qantas, Jetstar Airlines* or Emirates flight number. When flying domestically you may invite one guest.
International Business Lounges
Most International Business Lounges feature complimentary bar service, fresh snacks and beverage selection, news and entertainment.
When visiting an International Business Lounge you may bring one guest who must be travelling with you on the same flight.
Qantas Regional Lounges
Available in Broome, Coffs Harbour, Devonport, Emerald. Gladstone, Kalgoorlie, Karratha, Launceston, Mackay, Port Hedland and Rockhampton - Qantas Regional Lounges feature light refreshments, wireless internet and comfortable seating.
When visiting a Qantas Regional Lounge you may bring one guest. Qantas Club members and Partner members are welcome at The Qantas Club when your next onward flight that day is on a Qantas, Emirates or Jetstar Airlines* flight number.
When travelling with American Airlines, as a Qantas Club member you and a guest are welcome at American Airlines Admirals Club lounges. Simply present your Qantas Club card together with your boarding pass at the lounge reception. Both you and your guest need to be travelling together further that day on a flight marketed^ and operated by the partner airline whose lounge you wish to visit.
Qantas Club Members will be welcomed at the Emirates Business Lounge in Dubai when their next onwards flight that day is with Qantas or Emirates.
When travelling from London, Qantas Club Members will have access to the American Airlines Admirals Lounge at London Heathrow when their next onwards flight that day is with Qantas or Emirates between Australia, Dubai and London.
You will be welcome in any associated lounges at international ports to which Qantas flies, but where it does not operate its own lounge or partner airline lounge.+ Our Associated lounges are operated by, or on behalf of, other airlines.
Present your Qantas Club card with your boarding pass at the lounge reception. You may also invite one guest who must be travelling with you on the same flight.
Invite a guest
You are welcome to invite family, friends or a colleague to join you in the lounge. If you're flying domestically on Qantas, QantasLink or Jetstar within Australia, and on Jetstar within New Zealand you may bring one guest to join you in a Qantas Club lounge.
When visiting an international Qantas Club lounge, you are able to invite one guest each time you visit. Both you and your guest need to be travelling together further that day on the same flight.
Annual Guest Card
If you'd like someone to accompany you in a Qantas Club lounge on a regular basis you can purchase an Annual Guest card.~
Children in Lounges
Our lounges are places where our members can relax and unwind or keep on working. We ask that children under the age of 18 years are accompanied by an adult and that they are closely supervised.
^ Includes American Airlines or British Airways operated flights with a QF flight number on your ticket.
+ Lounges are not available in ports that are only serviced by Qantas codeshare flights.
# Qantas Marketed means a flight with a 'QF' flight number on your ticket .
~ The Annual Guest Card is only accepted in Qantas operated lounges branded as The Qantas Club and joint Qantas/British Airways or Qantas/American Airlines®. It is not accepted in associated and partner airline lounges and oneworld® airlines lounges.
Personal Travel Profile
By completing your Personal Travel Profile when you join The Qantas Club, you will help us provide you with our most personalised service. Every time you travel with Qantas we will know your seating preferences, special requirements and any other travel preferences you may have.
When you quote your membership number, our Reservations staff will be able to access your record and accommodate your travel requirements wherever possible, on Qantas operated and marketed flights. You can update or amend your Personal Travel Profile online at any time.
Priority telephone service
Access a priority service - find the number on the back of your Qantas Club card or call one of the following numbers:
|Australia||13 11 31|
|New Zealand||0800 101 500|
|Worldwide||+61 (3) 9658 5302|
For phone and fax details for specific lounges, refer to the information provided within Lounge Locations.
Qantas Frequent Flyer membership
As a Qantas Club member, you're also given complimentary membership of the Qantas Frequent Flyer program.* For more information and the Terms and Conditions of the Frequent Flyer program, visit Qantas Frequent Flyer program.
Hopscotch Films offer
Through our partnership with Hopscotch Films, Qantas Club visitors have the opportunity to access local and international independent films shown at cinemas throughout Australia.
Hopscotch Films is one of Australia's most prolific film distributors, committed to delivering films that challenge, entertain and inspire audiences. Since its launch Hopscotch Films has brought films such as Bowling for Columbine, Mao's Last Dancer, The Wrestler, Midnight in Paris and The Sapphires to Australian audiences.