Benefits
Invite a guest
You are welcome to invite family, friends or colleagues to join you in the lounge.
If you're flying domestically on Qantas, QantasLink or Jetstar within Australia, and on Jetstar within New Zealand*^, you may bring one guest to join you in a Qantas Club lounge. Platinum Frequent Flyers are welcome to invite two guests. Your guests do not need to be travelling.
When visiting an international Qantas Club lounge, you are able to invite one guest each time you visit. Both you and your guest need to be travelling together further that day on a Qantas or British Airways flight. Platinum Frequent Flyers and their guest are welcome in the lounge, even when not travelling on Qantas or British Airways.
^ Qantas Club Lounges in New Zealand will close effective 4 December 2009.
Children in lounges
Our lounges are places where our members can relax and unwind or keep on working. We ask that children, including Platinum or Gold Frequent Flyers, under the age of 18 years, are accompanied by an adult and that they are closely supervised.
Children may be asked to leave if their behaviour is disruptive. We also ask that children do not enter the Business Centre areas or operate any equipment in the lounges or Business Centres. In Qantas Club lounges, children are not counted as guests if aged three and under. Children are usually welcome in our partner lounges.
Qantas Frequent Flyer membership
As a Qantas Club member, you also have complimentary membership of the Qantas Frequent Flyer program.*
On Departure Upgrades
You may use your Frequent Flyer points to upgrade one class on domestic flights within Australia (where a seat is available) from Discount Economy (excluding airfares booked in E, O, Q and N class) to Business, or from Full Economy to Business.
Points or Upgrade credits* required for a Flight upgrade | ||||
|---|---|---|---|---|
Zone | One-Way Miles | Upgrade credits* | Discount Economy^ to Business | Full Economy+ to Business |
1 | 0-600 | 1 | 8,000 | 5,000 |
2 | 601-1,200 | 1 | 12,000 | 7,500 |
3 | 1,201-2,400 | 2 | 16,000 | 10,000 |
4 | 2,401-3,600 | 2 | 24,000 | 15,000 |
5 | 3,601-4,800 | 3 | 40,000 | 25,000 |
6 | 4,801-5,800 | 3 | 48,000 | 30,000 |
7 | 5,801-7,000 | 4 | 56,000 | 35,000 |
8 | 7,001-8,400 | 4 | 72,000 | 45,000 |
9 | 8,401-9,600 | 4 | 80,000 | 50,000 |
10 | 9,601-15,000 | 5 | 96,000 | 60,000 |
^ For domestic flights within Australia, Discount Economy includes Super Saver (classes L, M, S, V) and fares booked in G. For international flights, Discount Economy includes classes B, G, H, K, L, M, R, S, V, W. Flight upgrades are not available on domestic and international airfares booked in E, O, Q or N class, which includes some Red e-Deals.
+ For domestic flights within Australia, Full Economy includes Fully Flexible (classes Y, H) and Flexi Saver (classes K, B). For international flights, Full Economy is class Y. If you fly on an Award upgrade, you will receive Status credits for the fare class originally purchased.
On Departure Upgrades can be arranged for you or any eligible family member# 'on departure' at domestic Australian Qantas Club lounges subject to these conditions:
- You must have a paid Discount Economy (excluding airfares booked in N, E, O or Q class) or Full Economy airfare.
- Requests can be made at domestic Qantas Club lounges up to a maximum of three hours, but no less than 20 minutes, before flight departure (allow a minimum of 40 minutes for domestic departures from international terminals).
- Are only offered on Australian domestic Qantas flights (QF400 and above) as well as domestic legs of Qantas International flights (QF1-399).
- Subject to seat and catering availability.~
For more information, ask at The Qantas Club Service Desk.
~ Upgrades are subject to capacity controls and availability is limited. Upgrades will only be confirmed if seats in the relevant cabin class are available in Award booking classes.
Priority reservations & waitlisting
Our Qantas Club priority reservations service ensures you always get our most experienced operators and the most efficient service when booking a Qantas flight. Members are given priority on fully booked Qantas flights when travelling on a paid ticket and where waitlisting is possible. Please note, that waitlisting is not available on most discounted Economy airfares.
Dedicated check-in
To help avoid queues, members may use The Qantas Club priority check-in areas available at most airports. If there is no dedicated Qantas Club check-in, you may check in at the Business counter before any Qantas flight, regardless of your fare class. You must be travelling on a Qantas operated service with a Qantas flight number. If only carrying hand luggage, and travelling on a Qantas* or Jetstar marketed and operated flight, you can also check in at most major domestic Australian or New Zealand Qantas Club lounges.
Note: Lounge check-in for Jetstar is 40 minutes before departure. If you arrive within 40 minutes of scheduled departure, go directly to the Jetstar check-in counter. You need to check-in for Jetstar flights at least 30 minutes before scheduled departure otherwise your ticket will be forfeited. No refund or free transfer is available. You will be required to book and pay for a new ticket if you wish to travel.
Check-in Kiosks
If you have carry-on baggage only you can use our Check-in Kiosks. Simply locate the QuickCheck Kiosks inside the lounge, check-in and collect your boarding pass. Check-in Kiosks are available in Qantas Club domestic lounges in Sydney,+ Melbourne, Brisbane and Canberra.
+Currently available in Terminal 3 only, servicing flights QF400-QF1599.
Priority baggage handling & allowances
Your baggage will be Priority or Business* tagged when you travel on Australian domestic flights marketed and operated by Qantas or QantasLink.^
As a Qantas Club member you also receive an additional baggage allowance when flying on a Qantas marketed and operated flight.^ On Qantas international flights, an extra 10kg (exception: 1 extra piece on flights to the USA).# Keep in mind that size and weight limits still apply for baggage on all flights.+
^ You must be travelling on a Qantas aircraft with a Qantas flight number.
+ There is a maximum weight of 32kg for any one piece of baggage (First and Business class) and 23kg (Economy) on all Qantas flights and a maximum of one piece at 20kg on QantasLink Dash 8 flights (excluding travel to/from Lord Howe Island and Mount Hotham which is 14kg). Qantas Club extra baggage allowance is not additional to Platinum, Gold or Silver Frequent Flyers' extra baggage allowance.
# Excludes QantasLink services operated by Dash 8 aircraft.
Flight announcements
In most lounges, you're kept up to date with all flight details via conveniently located monitors. A final boarding call* is also made from reception.
Personal Travel Profile
By completing your Personal Travel Profile when you join The Qantas Club, you will help us provide you with our most personalised service. Every time you travel with Qantas we will know your seating preferences, special requirements and any other travel preferences you may have.
When you quote your membership number, our Reservations staff will be able to access your record and accommodate your travel requirements wherever possible, on Qantas operated and marketed flights. You can update or amend your Personal Travel Profile online at any time.
A home away from home
Make yourself comfortable with these benefits of Qantas Club membership.
Refreshments
Self-serve hot coffee and tea, juices and snacks are available. A complimentary bar service also operates around the clock in international lounges, and from mid-afternoon in our domestic Australian and New Zealand lounges.*
News and entertainment
Keep up to date with the latest newspapers, current business or fashion magazines. Or enjoy television programs in dedicated viewing areas.
Freshen up with a hot shower
There are shower facilities, including hair driers and toiletries, available in most Australian, New Zealand and overseas Qantas Club lounges.^ See Lounge Locations for further details of facilities.
^ Service not available in all Qantas Club lounges.
