Qantas Frequent Flyer or Qantas Club Membership Enquiries

Commonly asked questions and answers

Visit Your Account to update your membership details and preferences, check your points and Status credits balances, make and award booking and to view your activity statement.

Find out more about our Frequent Flyer Program.

Frequently Asked Questions about the Qantas Frequent Flyer program

Frequently Asked Questions about Qantas Club

Still haven't answered your question? You may find what you're looking for with our Online Services or Frequent Flyer FAQs.

Membership Enquiries

Alternatively, you can call the Qantas Frequent Flyer Service Centre between the hours of 8am and 7pm (AEST) Monday to Saturday and speak to one of our consultants. Please have your Frequent Flyer number and PIN available when calling.

For your Frequent Flyer account security, we are unable to change or provide specific account information via email or in writing.

Country Phone
Australia 13 11 31*
New Zealand 0800 101 500
United Kingdom 0845 7 747 100
USA/Canada 1 (800) 227 4220~
Ireland/Continental Europe +44 (20) 8600 4333
Other Countries +61 (2) 9433 2329 or +61 (3) 9658 5302  

Flight Award and Priority Reservations

24 hours minimum advance booking required for flight Awards. Some countries outside Australia require bookings 14 days or more in advance.

Country/City Phone 
Australia 13 11 31^
New Zealand 0800 100 767
United Kingdom 0845 774 7100
USA/Canada 1 (800) 227 4220~
Belgium 027 00 67 81
Denmark 43 31 49 76
Finland 09 72 519 763
Germany 069 299 571421
Italy 029 1294801
Luxembourg 24 87 17 82
Netherlands 020 2035425
Norway 23 02 46 49
Sweden 08 59 366 382
Switzerland 044 511 12 37
Hong Kong +852 2298 8128
Kuala Lumpur 1800 881 260
Manila +63 2 812 0607
Singapore +65 6415 7366
Tokyo +0120 7007 26
Johannesburg Local 0800 993 144
Regional +27 11 589 8386
* Open hours: 8am-7pm (AEST) Mon to Sat. Closed Australian Public Holidays.
~ Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.
^ Platinum members should use the priority number (found on the back of their membership card) in place of 13 11 31.
+ IDD code (international direct dialing code) for your country. You do not need to add the country code.
# General reservations number. These numbers can only be dialled from the specific country and are available between 9am and 6pm GMT+1 Monday to Friday.