You're the reason we fly
Australians have changed during the 92 years that we have been flying. We know that you expect more than ever and we’re continuing to work hard to meet your expectations. So, here are the reasons to fly with us
We know you don't like to wait in line. With Q Card readers at many domestic airports, as a Platinum, Gold or Silver Qantas Frequent Flyer or Qantas Club member, swipe your Qantas Card and you're checked in.
Fly through the airport
Our lounges provide a sanctuary to relax in before departure, across Australia and abroad.~ And with our new Qantas MCA Lounge exclusive for Platinum One members, we offer more lounges for you to relax in.
*Qantas operates lounges at selected airports in Australia, Asia, USA and New Zealand. Some lounges are jointly operated. Lounge access is available to travellers in First and Business, Platinum and Gold Qantas Frequent Flyers and Qantas Club members when their next onward flight that day is on an eligible flight. Other conditions apply. Visit qantas.com/qantasclub for more details.
Relax and unwind
Australians love a coffee to start the day, so our baristas are brewing up fresh coffee in the morning in selected domestic and international Business Lounges around Australia.
We know how much you like our A380 product. That's why we're upgrading 9 of our 747s with A380 product to ensure you have the best possible flying experience. Book it now on selected B747 flights to USA and South America*.
*Visit qantas.com/travelclasses for more information on the B747 upgrade. All flights subject to last minute aircraft changes.
B747 product upgrade
We know you like control over what you watch on board. That's why we're rolling out Q Streaming, entertainment via Qantas inflight iPads, on our B767 fleet*.
*Q Streaming will be progressively rolled out across the B767 fleet from October.
Q-Streaming
We know that getting to your destination on time, every time, is one of the most important parts of your experience. So fly with the most punctual domestic airline in the country for four years running.*
*On average, Qantas had a higher rate of on time departures than Virgin Australia, QantasLink, Jetstar, Regional Express, Skywest, which all operated more than 10,000 domestic sectors, based on Bureau of Infrastructure, Transport and Regional Economics data for July 2011 - June 2012 inclusive.
Best on time performance
We know you're busy and want to reduce the time it takes to check-in. Mobile check-in is available from 24 hours up to 45 minutes before your domestic flight, so you can check-in on the go.
Mobile check-in
We know paying for add-ons after you book your airfare can be frustrating. That's why all Qantas fares include food, drinks, entertainment, baggage and a minimum of 1,000 points.*
* Audio visual entertainment not available on QantasLink. Checked baggage limits vary by aircraft type and date of travel, and may increase by travel class, Qantas Frequent Flyer status or Qantas Club membership. Visit qantas.com/checkedbaggage for more details. Qantas Frequent Flyer program terms and conditions apply to points earn. Points are not earned on Jetstar operated fares with a JQ flight number and Qantas Classic Awards.
Inclusive fares
Short on time, long on service. Enjoy a full international service on our new fleet of B737-800s* operating across the Tasman, including our seat back, touch screen entertainment and plenty more.*
*Operating on flights from Auckland and Wellington. All flights are subject to last minute aircraft changes.
Full service across the Tasman
selected 747s
It's nice to be able to snack when you want on a long flight. Our upgraded B747s*, as well as our A380s, now offer self-serve snack bars in Economy so you're free to treat yourself to a snack or drink whenever you like.
*Visit qantas.com/travelclasses for more information on the B747 upgrade. All flights are subject to last minute aircraft changes.
Snacks when you want them
We know food inflight is important to you. We now serve refreshments every 90 minutes for Economy passengers on long haul day time international flights and refresh bags for those overnight flights.
We know you like plenty of in-flight entertainment options. We now have over 1500 entertainment options on our upgraded B747s*. You can also enjoy over 250 hours of entertainment on selected Domestic 737-800s and A330 aircraft so you can watch what you want, when you want.
* Visit qantas.com/travelclasses for more information on the B747 upgrade. All flights subject to last minute aircraft changes.
We know that a comfortable bed can make all the difference. Our upgraded B747s now offer a fully flat Skybed in Business with increased space and greater privacy. Plus on flights QF107 and QF108 to LA, we now offer a sleep service with a new mattress, duvet and turndown service, soon to roll out on International Business cabins across the network.*+
*All flights subject to last minute aircraft changes.
+ Sleep service to roll out on more flights to LA from 17 December; Dallas, Johannesburg and New York from 7 January; Singapore, London and Frankfurt from 14 January; and Hong Kong, Narita, Bangkok, Jakarta, Shanghai and Manila from 28 January 2013.
We know you like a holiday in the sun. Fly to the Gold Coast with the only airline to include a meal, baggage and entertainment for every passenger in every class.
Book flights
We're always adding to our product range in the Qantas Frequent Flyer store. There are now over 3,000 rewards, from gift cards and experiences to leading brand items*. Rewards start from just 3,500 points, so there is now something for everybody.
*Store products are for delivery in Australia and New Zealand only (and different products are available in each delivery location). Store terms of use and Award and voucher terms and conditions including expiry rules apply. See qantas.com/store for details.
Browse the store now
We know you want a comfortable journey across the country. That's why we're rolling our wide bodied A330 aircraft on flights between Sydney and Perth and Melbourne and Perth. From May 2013, all passengers travelling midweek on east west routes will enjoy individual on-demand inflight entertainment screens in every newly designed seat.*
*All flights subject to last minute aircraft changes.
Qantas routes
We know you like flexibility and getting as much sleep as possible onboard. So now Business customers can pre-select their meal prior to flying with additional dishes also available exclusively online. Alternatively, choose to go to sleep directly after take-off by selecting the "No Main" option and eat later in the flight choosing from our range of Refreshment options.
*Customers travelling in Business from Los Angeles to Australia (QF12, QF16, QF94 and QF108) will be invited via email to make a supper selection through the Select on Q – Eat website up to 24 hours before departure. Customers can access the website at selectonq.qantas.com.
You told us you wanted a hassle free check-in process. So we created Q Bag Tags which can be used at all Australian domestic terminals, to speed up your domestic airport check-in experience.
Fast domestic check-in
Qantas now operate the A380 three times per week between Sydney and Hong Kong. Enjoy luxurious and spacious First Class suites, fully-flat Skybed sleeper seats in Business, extra-wide seats in Premium Economy and award-winning Economy seats.*
*The A380 is scheduled on QF127/128. All flights subject to last minute aircraft changes.
Find out more
Indulge your sense of adventure. With Qantas Group partner airlines and affiliates, we can get you to more than 1000 destinations worldwide*. Don’t forget you can earn and use your points on eligible fares.
*Based on destinations served by oneworld member airlines, affiliates and Qantas group partner airlines.
More destinations
We know our bigger planes give you the feeling of greater comfort. That's why we are refreshing 16 B767s with new interiors and IFE streamed direct to iPads in every seat, now rolling out across the domestic network until March 2013.
* iPad is a registered trademark of Apple Inc.
We know you're excited about our return to the Gold Coast. We're making things even more exciting with a brand new Qantas Club at Coolangatta Airport.*
*Lounge access is available to travellers in Business, Platinum and Gold Qantas Frequent Flyers and Qantas Club members when their next onward flight that day is on an eligible flight. Other conditions apply. Visit qantas.com/loungeaccess for more details.
Everyone loves a good connection. That’s why Qantas now operates daily direct services to Dallas (Sydney-Dallas-Brisbane-Sydney). Fly onward to 59 destinations across the US, Canada and Mexico with our codeshare partner American Airlines.
Find out more
We're always looking for ways to be more accessible and listen to what you have to say. That's why our customer care team is available* to you via @qfcustomercare.
*Qantas is available on Twitter and Facebook available from 0900 - 1700 AEST Monday - Friday
Real time help
We know you're after a streamlined experience at the airport. So, our Valet Parking at selected terminals around Australia offers the ultimate in convenience - drive straight to the airport, drop off your keys and head to the gate.
Valet parking
We know you want to make the most of your travelling time. So next time you use Qantas Valet in Sydney T3 or Melbourne, drop off your dry cleaning while you are flying.
Valet dry cleaning
We know you like somewhere to relax before taking off. Between Qantas and our partners, there are now over 500 lounges open in Australia and overseas, including recent refreshes in our LA and Singapore Lounges.*
* Access rules apply
Relax before you take off
We know you like using points to travel in premium cabins. That's why we've made exciting changes to international Flight Upgrade Awards. When travelling on eligible Qantas flights, members can ‘opt in’ when making an international upgrade request to be considered for an upgrade up to the gate.*
*Flight Upgrade Awards are subject to capacity controls and availability (which is limited). Upgrade requests are only available on eligible paid and confirmed tickets on Qantas operated services (with a QF flight number on your ticket) and can only be requested up until 24 hours before departure. Flight Upgrade Awards are not available on Classic Awards or on international airfares booked in E, N, O, P, Q or X class, which includes some Qantas Any Seat Awards and some international Red e-Deal fares. For more information visit qantas.com/upgrades.
We know a little pampering to kick off a holiday is always enjoyable. So, the Day Spa in our International First Lounges in Sydney and Melbourne offer massages, facials and more to help you relax before you head off.
A little luxury
Our Domestic Business Lounges offer you variety with fresh, contemporary dining options. We offer seasonal menus, premium wines and highlights like pancakes* in the morning in selected lounges across Australia.
*Pancakes are available in Perth, Canberra, Sydney, Melbourne and Brisbane Domestic Business Lounges.
You can expect high quality wines on board. We have got an award-winning wine list. In fact, we won six awards at the 2011 'Cellars in the Sky' Awards including 'Best First Class' and 'Best Business Class' Cellar.
Cellars in the Sky Awards
We know you are busy when you travel for business. So, we can help. Why not host your next meeting by hiring a Qantas Meeting Room in Sydney, Canberra, Melbourne, Brisbane, Adelaide, Townsville and Darwin airports.
No fuss meetings
We've opened up travel to and around the USA. We've got 5 daily flights from Australia to the USA, with connections to 54 destinations in North America*.
*Connections in North America are with Qantas partner airlines.
Australia's first commercial flight using biofuel. We're committed to environmental sustainability and operated the first flight in Australia with biofuel this year.
We know you enjoy our great wines in the air. Enjoy them at home as well with Qantas epiQure*, a community which offers a wealth of wine, events and rewards. Qantas Frequent Flyer members can join now.
* Membership of Qantas epiQure and its benefits are subject to the Qantas epiQure terms and conditions. An annual membership fee applies and you must be over 18 years of age to join. You must have an Australian delivery address to purchase wine. We only deliver Australia wide. Licence Number: LIQP770010287.
Qantas epiQure
Choose the seat that suits you. Window, aisle and even exit row seats in the Economy cabin are now available for purchase directly after booking your International Flight. Conditions apply.
The seat that suits you
Upgrades should be easy. That’s why you are now able to register for a domestic Flight Upgrade Award. Not only that but we’ll notify you directly if your upgrade is confirmed, saving you the trip back qantas.com.
Domestic Flight Upgrade Awards
We know you expect the best from Australia's national airline. Our Travel Agent partners have just voted us 'Best Domestic Airline' for the 3rd year in a row at the 2012 AFTA National Travel Industry Awards.
Earn points on your everyday spend with a Qantas Frequent Flyer linked credit card. All major banks in Australia offer credit cards that allow Qantas Frequent Flyers to earn points on eligible purchases.*
*Card products referred to are not Qantas products and are not offered or issued by Qantas but by the relevant Card Partners. The relevant Card Partner is the credit provider and a credit licensee (or registered person) under National Consumer Credit laws. Points accrue under the applicable Card Partner reward program terms and conditions and exclusions and limitations apply.
Find out more
Want to see more of the world? We've opened up South America with our new direct flight from Sydney to Santiago and connections throughout South America with our partner LAN.
Flights to Santiago and beyond
We know you like to be kept informed. So you can now elect to be notified of changes to most Qantas flights via SMS. Simply provide us with your mobile number when you book directly with Qantas* or update your Frequent Flyer profile at qantas.com.
*Available for bookings made through qantas.com, Qantas Contact Centres, Qantas Business Travel and Qantas Travel in Australia.
SMS flight updates
We know you want value. So we now offer a Price Promise* on all Qantas flights when you book at qantas.com. Conditions apply.
*Conditions apply. Find out about our Price Promise.
Price Promise
We know you are environmentally conscious. So our Domestic Onboard Recycling allows passengers to help us reduce our landfill by separating recyclable items for collection on selected domestic flights.
Domestic onboard recycling
We understand it's important to stay connected when you travel. You can enjoy free WiFi in Brisbane, Melbourne, Sydney T3 and Perth domestic airports from October 2012.
We know you like to be connected on the go. You can now book flights departing Australia, New Zealand, United Kingdom, Singapore or USA and hotels in Australia with ease from the palm of your hand. Simply visit qantas.com on any internet-enabled mobile phone.
When you take off and land as often as our Platinum One Frequent Flyers do, travel is more than just reaching a destination. That’s why Platinum One members enjoy a unique level of personalised service and are rewarded with additional benefits to help make each journey with us exceptional.
*To reach Platinum One status, you need to earn in a membership year a minimum of 3,600 Status credits with at least 2,700 earned on Qantas marketed flights (that is, flights with a QF flight number on the ticket) where Status credits normally accrue.
A whole new level of service
We've partnered with fashion designer Martin Grant to design our new uniforms to make sure we look our best in the air*.
*New uniforms to be rolled out early 2014
Fly when you want around Australia with Qantas and QantasLink, who together have more domestic flights than any other carrier.
Flights to Los Angeles from Sydney and Melbourne are available on our award winning A380.
*All flights subject to last minute aircraft changes. Flights from Sydney to Los Angeles on QF11/12 are scheduled to operate with an A380. Flights QF107/108 from Sydney to Los Angeles and New York are scheduled with a B747. The QF93/94 is scheduled to operate the A380 daily from Melbourne.
We know you like a regular schedule. So, with an additional 11 services scheduled per weak in peak times, we offer the most flights between Sydney and Melbourne of any domestic carrier. And with flights scheduled every 15 minutes in peak times (Monday to Friday between 6.30 to 8.00AM and 4.30 to 6.00PM) you have more flexibility with your schedule.
