Seat Selection
Choose the seat that suits you before you get to the airport with Qantas.
Using Advance Seat Selection online, you can select window, aisle or other seats directly after booking for just $20 per sector on international flights.
Seat selection is complimentary on domestic flights and for eligible customers, such as Silver, Gold and Platinum Frequent Flyers, on Qantas operated international flights.
If you would prefer extra leg room, Exit Row Seats can also be requested by all customers in economy.
Alternatively, you can select your seat for free within 24 hours of departure via online check-in or the Check-in Kiosks at the airport.
Advance Seat Selection
Choose the seat that suits you.
Advance Seat Selection allows you to select a seat before you get to the airport. So you can relax, knowing that you have selected the right seat for you.
Available directly after booking at qantas.com, Advance Seat Selection is
complimentary if:
- You are travelling on any Qantas operated domestic service.
- You are travelling internationally in First, Business or Premium Economy cabins.
- You are a Platinum, Gold or Silver Frequent Flyer or equivalent oneworld Frequent Flyer.
- You are on the same booking and travelling with any of the above mentioned travellers.
For all other customers on international flights, Advance Seat Selection is available online for $20 per flight sector. Bronze Frequent Flyers also have the option of redeeming Qantas Frequent Flyer points to request a seat*
To Book
- Retrieve your booking through Manage Your Booking or Frequent Flyer Your Bookings.
- Click on 'Select Seats' in the 'Your Flights' panel if outside 24 hours of departure. Within 24 hours of departure, go straight to 'Check-in' as this will allow you to select your seats and check-in.
- Select a passenger.
- Select the seat from the seat map (where available).
- If required, enter payment information. Qantas Frequent Flyer members can either redeem Frequent Flyer points or pay the additional amount.*
- Don't forget to check in online even if you have selected your seat.
Ensure you take your Boarding Pass and your Qantas Booking Reference number with you to the airport.
| Flights | Additional amount per flight sector | |
|---|---|---|
| AUD | Points^ | |
| International Flights Qantas operated flights QF1-189 | $20 | The exact number of points will be provided to you during the purchase process. |
1. Prices quoted are valid as at 19 December 2011 and are subject to change. Prices apply to all fare types.
2. Advance Seat Selection is subject to the availability of requested seats.
3. Preferential seating zones exist for Platinum, Gold or Silver Frequent Flyers, equivalent oneworld members and any passenger travelling with you in the same booking.
4. Bassinets on international flights can be requested online or through our Contact Centre free of charge and are subject to availability.
5. Passengers who wish to sit next to each other but have made separate bookings will need to request their seat independently. Qantas is not able to advise the seat selection of passengers on other bookings.
6. At any time up to 3 hours prior to scheduled departure, provided you have not checked in for the flight, you may change your seat request as follows:
(a) move to another available seat of the same value within the same cabin free of charge;
(b) move to an available seat of higher value within the same cabin (for example an Exit Row Seat) on payment of any price difference. Additional payments are not available in points;
(c) upgrade to seat in a higher cabin, however, the amount paid or points redeemed for an Advance Seat Selection will not be refunded.
7. If in accordance with your fare rules you elect to move to another flight, or you fail to pay for your booking resulting in cancellation of your flight, any Advance Seat Selection paid for is non-refundable and cannot be transferred to another flight. Advance Seat Selection required for any new flight must be selected separately and no refund will be provided for any Advance Seat Selection purchased for the previous flight.
8. Advance Seat Selection is not transferable to another passenger.
9. Advance Seat Selection is non-refundable unless:
(a) Qantas changes your seat for operational, safety or security reasons (even after boarding the aircraft), and we are unable to seat you in a suitable alternative.
(b) there is a flight disruption causing you to be moved to another flight and Qantas is unable to seat you in a suitable alternative on your new flight
(c) Qantas moves you to a flight not operated by Qantas
10. Advance Seat Selection is non-refundable if we have moved you to a seat in a higher cabin class for operational, safety or security reasons.
11. Advance Seat Selection refund conditions are independent of fare refund conditions.
12. If your seat is changed by Qantas for operational, safety or security reasons or you are affected by a flight disruption, you may apply for a refund after departure via contact us . Refunds can only be requested after departure of the affected flight. Refund requests must be lodged at qantas.com no later than 3 months after the affected flight.
13. In the event of an aircraft change, the same or a 'like seat' may be allocated. Passengers will not be contacted if this occurs before check-in but may check the position of the allocated seat online via Manage Your Booking.
14. Passengers will still be required to check-in before their flight departure. Check-in for an Advance Seat Selection passenger is available online at qantas.com/onlinecheck-in or at the airport.
15. Passengers who have specific needs should call our Contact Centre directly so we can assist with the allocation of an appropriate seat.
16. Seat requests cannot be guaranteed as they may need to be changed for operational, safety or security reasons, even after boarding the aircraft.
17. Refer Advance Seat Selection Terms & Conditions.
* You must be a member of the Qantas Frequent Flyer program to earn and redeem points. Join online now. A joining fee may apply. Membership and points are subject to the Qantas Frequent Flyer program terms and conditions. Members must be logged into qantas.com using their Qantas Frequent Flyer membership number and have sufficient points for redemption at the time of booking Advance Seat Selection. The Points Plus Pay option is not available for Advance Seat Selection. The points required for Advance Seat Selection may vary and are only valid when quoted. There is no fixed relationship between the cash price charged for Advance Seat Selection and the points required to redeem an Advance Seat Selection through the Qantas Frequent Flyer program.
Exit Row Seats
Enjoy the extra leg room.
Enjoy the extra leg room and visual space of an Exit Row Seat. Available directly after making your booking, you can request Exit Row Seats in the economy cabin from just $40 per sector on selected Qantas operated international flights (flight numbers QF1-QF199).*
International Exit Row Seats are available for request directly after making your booking up to 3 hrs before your scheduled departure time.
Exit Row Seats can also be requested via our Contact Centre up until 3 hours before your scheduled departure time on a dedicated telephone number, 1300 799 798 (within Australia) or +61 7 3238 7467 (outside Australia), between 7am and 10.30pm (AEST).
Note that Exit Row Seats are not available via online check-in.
For all other seats on the aircraft, Advance Seat Selection is available.
Qantas Frequent Flyer members can choose to either pay the additional amount or redeem Qantas Frequent Flyer points to book an Exit Row Seat.^
| Flights | Additional amount per flight sector | |
|---|---|---|
| AUD | Points^ | |
| Short Haul For example, between Australia and New Zealand or New Caledonia. | $40 | The exact number of points will be provided to you during the purchase process. |
| Medium Haul For example, between Australia and Asia, Asia and Europe, or Los Angeles and New York. | $80 | The exact number of points will be provided to you during the purchase process. |
| Long Haul For example, between Australia and Europe, the Americas or Africa. | $160 | The exact number of points will be provided to you during the purchase process. |
To Book
- Retrieve your booking through Manage Your Booking or Frequent Flyer Your Bookings.
- Click on 'Select Seats' in the 'Your Flights' panel.
- Select a passenger.
- Select the seat from the seat map (where available).
- Enter payment information (if applicable). Qantas Frequent Flyer members can either redeem Frequent Flyer points or pay the additional amount.^
- Check-in at the Airport Check-in counter.
Eligibility
- Exit Row Seats are only available to customers who satisfy the Exit Row Seat requirements and booking conditions.
- Exit Row Seats are not available if you booked through Group Sales.
Requirements of Exit Row Seats
In order to sit in an Exit Row Seat, you must:
- be at least 15 years;
- be able to understand and carry out instructions;
- not be travelling with someone that needs your assistance in an emergency;
- not have any permanent or temporary impairment, for example, deaf, hearing impaired, blind, vision-impaired, any strength or mobility limitation, intellectual impairment or be travelling with a service dog;
- be able to check outside conditions and react to cabin crew commands;
- be able to reach, open, lift and throw out an exit door in an emergency that weighs up to 27kg (60lbs);
- acknowledge the exit row briefing given by cabin crew once onboard the aircraft;
- be willing to assist in the unlikely event of an emergency;
- not be seated with an infant; and
- not require the use of an extension seat belt.
Qantas has the sole discretion, at check-in or boarding, to determine whether a passenger meets the requirements to sit in an Exit Row Seat. If the passenger does not meet the requirements, they will be assigned a regular Economy seat. The additional amount paid or points redeemed for an Exit Row Seat will not be refunded.
1. Prices quoted are valid as at 30 March 2011 and are subject to change. Prices apply to all fare types.
2. Passengers who wish to sit next to each other but have made separate bookings will need to request their seat independently. Qantas is not able to advise the seat selection of passengers on other bookings.
3. At any time up to 3 hours prior to scheduled departure, provided you have not checked in for your flight, you may change your seat request as follows:
(a) you can elect to move to another available seat of the same value within the same cabin free of charge;
(b) you can elect to move to another available seat of lesser value within the same cabin however Qantas will not refund the difference in price;
(c) you can elect to upgrade to a seat in a higher cabin however the amount paid or points redeemed for your Exit Row Seat in Economy will not be refunded.
4. If, in accordance with your fare rules, you elect to move to another flight, any Exit Row Seat required for the new flight must be selected separately and no refund will be provided for any Exit Row Seat purchased for the previous flight
5. Exit Row Seats are not transferable to another passenger.
6. Exit Row Seats are non-refundable unless:
(a) Qantas changes your seat for operational, safety or security reasons (even after boarding the aircraft), and are unable to seat you in an Exit Row Seat, or
(b) there is a flight disruption causing you to be moved to another flight and Qantas is unable to seat you in an Exit Row Seat on your new flight.
(c) Qantas moves you to another flight not operated by Qantas
7. Exit Row Seats are non-refundable if we have moved you to a seat in a higher cabin class for operational, safety or security reasons.
8. Exit Row refund conditions are independent of fare refund conditions.
9. If your seat is changed by Qantas for operational, safety or security reasons or you are affected by a flight disruption, you may apply for a refund after departure via contact us. Refunds can only be requested after departure of the affected flight. Refund requests must be lodged at qantas.com no later than 3 months after the affected flight.
10. In the event of an aircraft change, the same or a 'like seat' may be allocated by Qantas. Passengers will not be contacted before check-in if this occurs but may check the position of the allocated seat online via Manage Your Booking.
11. If between the date of purchasing an Exit Row Seat and 24 hours before travel you become unable to fulfil the requirements to sit in an Exit Row Seat, notify Qantas immediately on 1300 799 798 within Australia, or your local Qantas office. If you notify Qantas at least 24hrs prior to departure, you will be transferred to a regular Economy seat, and the additional amount paid or points redeemed for an Exit Row Seat may be refunded.
12. Passengers will still be required to check-in before their flight departure. Check-in for passengers seated in Exit Row Seats is only available at airport check-in counters.
13. Passengers who have specific needs should call our Contact Centre directly so we can assist with the allocation of an appropriate seat.
14. Seat requests cannot be guaranteed as they may need to be changed for operational, safety or security reasons, even after boarding the aircraft
* There is a limited selection of Exit Row Seats available on domestic flights at no charge. Exit Row Seats are not available on international flights operated by Boeing 737-400 or 737-800 aircraft.
^ You must be a member of the Qantas Frequent Flyer program to earn and redeem points. Join online now. A joining fee may apply. Membership and points are subject to the Qantas Frequent Flyer program terms and conditions. Members must be logged into qantas.com using their Qantas Frequent Flyer membership number and have sufficient points for redemption at the time of booking their Exit Row Seat. The Points Plus Pay option is not available for Exit Row Seat bookings. The points required for Exit Row Seats vary and are only valid when quoted. There is no fixed relationship between the cash price charged for an Exit Row Seat and the points required to redeem an Exit Row Seat through the Qantas Frequent Flyer program.
Check In Seat Selection
Free for all passengers from 24 hours before departure.
If you haven't requested your seat using Advance Seat Selection, you can choose your preferred seat via online check-in or the check-in Kiosks from 24 hours up to 2 hours before an international flight and 1 hour before a domestic flight.
If you do not request a seat in advance, and you are a Qantas Frequent Flyer member and have stored a seat preference in your Qantas Frequent Flyer profile, your seat will be allocated based on your preference from remaining available seats.
Once check-in opens, you can choose where you want to sit on online check-in or via the Check-in Kiosks at the airport.
To Check-in on qantas.com
- Wait until 24 hours before your departure time.
- Retrieve your booking through Manage Your Booking or Frequent Flyer Your Bookings.
- Click 'Online Check-in'.
- Select a passenger.
- Select Flight.
- Select the seat from the seat map (where available).
- Print your boarding pass.
Ensure you take your Boarding Pass and your Qantas Booking Reference number with you to the airport.
Eligibility
Check in Seat Selection is available only on Qantas international flights QF1 - 199 and Qantas domestic flights QF400 - 1349 (excluding QantasLink services). On QantasLink services you can request a preference for an aisle or window seat.
1. Passengers will still be required to check-in before their flight departure.
2. Check-in for passengers seated in Exit Row Seats is only available at airport check-in counters.
3. Seat requests cannot be guaranteed as they may need to be changed for operational, safety or security reasons, even after boarding the aircraft.
4. Passengers who wish to sit next to each other but have made separate bookings will need to request their seat independently.
5. For privacy reasons, Qantas is not able to advise the seat selection of other passengers.
6. Passengers who have specific seating requirements such as passengers travelling with a wheelchair, may still request a seat online but should also call our Contact Centre directly to ensure they are allocated a seat per their specific need.
