Service Fees

Fees charged in the United Kingdom for services for any changes made to both e-tickets and paper tickets.

Service Fee per ticket
Telephone booking service fee* GBP15 (per person)
Lost ticket reissue GBP25
Ticket revalidation GBP15 for 1 coupon change
GBP20 for 2 coupon change
GBP25 for 3 coupon change
Ticket reissue GBP25
Arranging a pre-paid ticket outside the United Kingdom GBP25
Processing a voluntary refund^
GBP25
Lost ticket replacement/Form of indemnity GBP25
Australian Electronic Visa GBP25
* For bookings made over the telephone through Qantas Telephone Sales in the UK or via Contact Centres in Australia on behalf of the UK, there will be a service fee charge of GBP15 per passenger. However, this will not apply to bookings made on qantas.co.uk
^ No charge for a fully flexible ticket.
Note: We are unable to accept cheques for payments within 10 working days of commencement of travel. Credit cards are accepted.
Service fees may apply in other Qantas Offices worldwide and are subject to change without notice.
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