Specific Needs

Qantas aims to be the airline of choice for customers with specific needs, by providing a travel experience that is comfortable and hassle free, whilst ensuring the safety of passengers and Qantas staff.

Information to assist you

Children and Infants

Information to assist in making travel more comfortable and enjoyable for children and infants.

First Time Flyers

What to expect at the airport, onboard and on arrival to help you prepare for your first trip.

Inflight Assistance

Information to assist in making your travel more comfortable.

Medical Assistance

Our policies for travelling with medical conditions.

Travel With an Escort or Carer

Our policies for travelling with an escort or carer.

Mobility Assistance

Our policies for travelling with specific needs.

Deaf or Hearing Impaired

Information on assistance available for passengers who are deaf or hearing impaired.

Blind or Vision Impaired

Information on assistance available for passengers who are blind or vision impaired.

Service Dogs

Our policies for travelling with service dogs.

Stretchers

Information on assistance available for passengers requiring stretchers.

Important Information