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Fly
Flight Status
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Specific Needs
Options for mobility and medical assistance and first-time flyers.
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The Qantas Club
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Qantas A380
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Frequent Flyer
Join Now
Enjoy the benefits of membership! Join Qantas Frequent Flyer to start earning points right away.
Join Qantas Frequent Flyer to start earning points right away.
Your Account
Log in now to check your points balance, update your details, claim missing points, manage bookings and more.
Check your points balance, update your details, claim missing points, manage bookings and more.
Earning Points
How to earn points on flights, with Woolworths, Optus, car hire, hotels and more.
Earrn points on flights, with Woolworths, Optus, car hire, hotels and more.
Using Points
How to use points for Award flights, flight upgrades, Qantas Frequent Flyer Store products and more.
Use points for Award flights, flight upgrades, Qantas Frequent Flyer Store products and more.
About the Program
Discover the benefits of being a Qantas Frequent Flyer, how to earn Status credits and more.
Find out how to grow your points balance, earn Status credits and more.
Member Specials
Access travel and partner special offers available to Qantas Frequent Flyers.
Access travel and partner special offers available exclusively for Qantas Frequent Flyers.
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Business Essentials
Sample Reporting
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About Qantas
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Specific Needs
First Time Flyers
Inflight Assistance
Medical Assistance
Travel with an Escort or Carer
Mobility Assistance
Deaf or Hearing Impaired
Blind or Vision Impaired
Service Dogs
Stretchers
Disability Access Facilitation Plan

Specific Needs

Qantas aims to be the airline of choice for customers with specific needs, by providing a travel experience that is comfortable and hassle free, whilst ensuring the safety of passengers and Qantas staff.

eSSENTIAL AccessibilityTM
If you have difficulty typing, moving a mouse or reading, you can now navigate our site more easily with a range of free online tools. Find out more about eSSENTIAL AccessibilityTM or Download the app now.

Information to assist you

First time flyers

First Time Flyers

What to expect at the airport, onboard and on arrival to help you prepare for your first trip.

Inflight Assistance

Inflight Assistance

Information to assist in making your travel more comfortable.

Boarding a flight

Medical Assistance

Our policies for travelling with medical conditions.

Travel With An Escort or Carer

Travel With an Escort or Carer

Our policies for travelling with an escort or carer.

Mobility Assistance

Mobility Assistance

Our policies for travelling with specific needs.

Deaf or Hearing Impaired

Deaf or Hearing Impaired

Information on assistance available for passengers who are deaf or hearing impaired.

Braille

Blind or Vision Impaired

Information on assistance available for passengers who are blind or vision impaired.

Service Dogs

Service Dogs

Our policies for travelling with service dogs.

Stretchers

Stretchers

Information on assistance available for passengers requiring stretchers.

Disability Access Facilitation Plan

Disability Access Facilitation Plan

Information on our Disability Access Facilitation Plan

Important Information

Travel to and from the USA

The United States Department of Transportation's (US DOT) Final Ruling on Non-Discrimination on the Basis of Disability in Air Travel applies to Qantas flights operating to and from the United States of America. View further information on the Final Ruling.