Qantas can provide stretchers onboard most aircraft.^ All charges (including the cost of ambulance transfers, change fees and cancellation fees etc) are the responsibility of the passenger.
Customers requiring stretcher services are required to:
- Request the service in advance.
- Contact Qantas Special Handling at your local Qantas office for medical clearance.
- Supply all medical equipment required to travel safely (including, but not limited to, medical equipment and/or medication that is vital for your safe carriage, for example respiratory devices). This medical equipment must have the approval of Qantas Special Handling.
- Supply medical equipment that is compliant with Qantas aircraft, for example equipment with compatible voltage.
- Accept responsibility for arranging ambulance transfers.
If any of the above requirements (including stipulated time frames) have not been complied with by you, Qantas reserves the right to deny you uplift or carriage on the relevant flight until all Qantas policy requirements have been met. For example, by mistake you bring electrical equipment with the incorrect voltage.
Qantas is able to provide limited medical equipment for your travel. You should inform Qantas Special Handling of your requirements in this regard with a minimum of 72 hours for international travel and 48 hours for domestic travel prior to your departure. Qantas Special Handling will confirm whether or not the equipment is available.
All international stretcher passengers must be booked via a medical repatriation organisation, for example organisations used by medical and travel insurance companies. Qantas will not uplift passengers requiring stretcher services on international sectors where the travel has been booked by an individual, rather than by a professional organisation. Domestically, stretcher passengers will be evaluated by Qantas Special Handling on a case by case basis.
Passengers with any unstable vertebral conditions, due to the risk of spinal cord damage during the transportation process, will not be accepted for travel on Qantas services.
Qantas will not accept liability or responsibility for any costs associated with the denial of carriage, for example hotel or hospital costs. However you, and any accompanying passengers, will be able to use any unused portions of your ticket on a future date, subject to availability and only once all applicable policy requirements have been met.