Travel Security

Security Measures

Global events continue to remind us that aviation security remains a top priority for Qantas. Qantas Group Security is committed to maintaining the highest aviation security standards for both our customers and employees.

Due to increased security screening, check in procedures and potential traffic delays, we recommend you allow extra time to get to the airport. For further information view our Check-in Times.

During check-in and boarding you may have noticed some of Qantas' additional security measures that include:

• Random explosive trace detection of passengers and their carry-on baggage.
• All knives, sharp objects or cutting and stabbing implements need to be packed in checked baggage and not placed in carry-on baggage or on your person.
• Laptop computers* and aerosols are subject to enhanced inspection at screening points.
• Increased vigilance at passenger screening points and increased guarding of our aircraft and terminals.
• Flight decks are now off limits.

X-ray equipment used at Australia airports does not damage:⁺

• Computer cpus or memory;
• computer storage media such as magnetic disks (hard drives, floppy disks etc)and other devices (CDs);
• cameras (including digital cameras with electronic storage media) or
• photographic film below asa 1000 (developed or undeveloped).

There have been changes to security measures at airports, which will effect what you can carry on board an aircraft on international flights. View the country specific information for these new restrictions.

The Qantas Group has a strict policy of denying boarding to, or off-loading any passenger that makes inappropriate comments or behaves inappropriately inflight or on the ground. Qantas will not accept any inappropriate comments as 'jokes'. Qantas will also seek to recover all costs incurred as a result of inflight incidents, including diversions, from those involved.

Visit our conditions of carriage page for more information.

Access within the Terminals

• Domestic - No access restrictions apply to non passengers. If intending to meet or farewell passengers you are permitted in the sterile area of Australian domestic terminals subject to security screening.
• International - Non passengers are not permitted to enter the customs controlled areas of Australian international terminals.

Baggage Tips

• Always pack your own baggage.
• Always carry your valuables in your carry-on baggage.
• Where possible, use hard-sided suitcases for checked baggage.

Travel Tips

When Overseas

If you are in trouble contact the Australian Consulate. Consular staff are able to issue emergency passports, provide lists of local doctors and lawyers and assist during natural disaster, civil unrest or other emergencies.

Protect your personal information and make copies of your passport, credit card and prescription details. Carry a copy with you and leave a copy at home or work where someone can access them if necessary. Ensure your emergency contacts are filled out in the back of your passport.

Medication

Be aware that some medications sold over the counter in Australia may be illegal in other countries. Check this detail by contacting the consulate of your planned destination to determine which medications are legal in that country. If you are carrying prescription medicine, ensure you have a copy of the Doctors issued prescription with you.

Personal Security Measures

• Avoid wearing items of clothing that will draw attention.
• Only carry what you can afford to lose and carry small denominations of local cash so you can hand that over if mugged.
• Take care using ATMs, particularly at night. Preferably go into a bank to increase your personal safety.
• Be wary of strangers or new acquaintances 'offering help'.
• Avoid hailing taxis off the street. In many countries it is safe to do so (for example Japan, Singapore) however in some countries, illegal, unregistered taxis are used to rob or over-charge passengers.
• If you become the victim of a robbery, don't put up a fight. Comply with the demands of the offender.
• Report unusual and dangerous incidents to local authorities.
• Always advise a friend or relative of your schedule and whereabouts.
• Never carry items that do not belong to you. You alone are responsible for the contents of your baggage.
• Be aware of the risks of HIV or other transmittable diseases - avoid ear piercing, acupuncture, tattooing or dental work.

Useful Links

smartraveller - The Australian Government's travel advisory and consular assistance service for Australian residents.

Australian Department of Foreign Affairs and Trade - Information on the economic and political climate in other countries.

New Zealand Ministry of Foreign Affairs and Trade - Current travel advice for international travel for New Zealand residents.

TravelSECURE - Information to assist in clearing security checks quickly and easily at Australian airports.

Back to top