Travel with an Escort or Carer
In certain circumstances, Qantas requires an escort or carer to accompany customers who are unable to care for themselves during a flight. An escort or carer may be needed if:
- the passenger is unable to self-toilet,
- the passenger needs or wants to eat and drink during the course of the flight but is unable to do so without assistance,
- the passenger will require medication during the flight but is unable to administer it themselves, or
- the number of passengers in a group travelling with an escort or carer exceeds Qantas Group cabin crew limits.
The escort or carer must be self-reliant, and mentally and physically able to assist the passenger with the following if required:
- toilet and sanitary requirements both on the aircraft and on the ground,
- inflight and ground emergencies,
- carriage of carry on baggage and/or equipment,
- medicating and medical procedures,
- food and beverage consumption,
- immigration and customs procedures, and
- boarding and disembarkation.
For Qantas domestic travel within Australia, customers who require a carer to travel are eligible for a reduced fare for both themselves and their carer, provided that the customer holds a Carer Concession photographic identification card issued by the National Information Communication Awareness Network (NICAN.)