Travel with an Escort or Carer

In certain circumstances, Qantas requires an escort or carer to accompany customers who are unable to care for themselves during a flight. An escort or carer may be needed if:

• the passenger is unable to self-toilet,
• the passenger needs or wants to eat and drink during the course of the flight but is unable to do so without assistance,
• the passenger will require medication during the flight but is unable to administer it themselves, or
• the number of passengers in a group travelling with an escort or carer exceeds Qantas Group cabin crew limits.

The escort or carer must be self-reliant, and mentally and physically able to assist the passenger with the following if required:

• toilet and sanitary requirements both on the aircraft and on the ground,
• inflight and ground emergencies,
• carriage of carry on baggage and/or equipment,
• medicating and medical procedures,
• food and beverage consumption,
• immigration and customs procedures, and
• boarding and disembarkation.

For Qantas domestic travel within Australia, customers who require a carer to travel are eligible for a reduced fare for both themselves and their carer, provided that the customer holds a Carer Concession photographic identification card issued by the National Information Communication Awareness Network (NICAN.)