Prepare For Your Trip

Help and contacts for existing bookings with Qantas

There's a lot involved to prepare for your trip, even after you have made your booking. That's why we provide a number of online self-service options to make your travel as easy as possible.

Get our handy pre-travel checklist, find out what you can do online to prepare for your trip or login to Manage Your Booking now.

Flight Confirmation

Remember, you don't need to get in touch with us to reconfirm your flights. Simply login to Manage Your Booking to check your flight status.

Online Check-in

You can check-in online through Manage Your Booking. If you're having trouble with this facility, simply turn up to the airport at the recommended time before departure and use the kiosks or see the counter staff.

Baggage Allowances

You can view your baggage allowance through Manage Your Booking. If you are a Silver, Gold, Platinum or Platinum One member you also have extra baggage allowances. If you need an additional baggage allowance you can buy it online.

Seat Selection

You can select your seat as soon as you have made your booking through Manage Your Booking. If your preferred seat is not available check back closer to your departure date.

Specific Needs

Qantas aims to be the airline of choice for customers with specific needs. From in-flight, medical and mobility assistance to services for blind and vision impaired and deaf and hearing impaired. View all our services for Specific Needs.

Manage Your Booking Online

Prepare for your trip through Manage Your Booking:

  • Update your details
  • Add seat or meal requests
  • Change or cancel flights
  • View, print or e-mail your itinerary
  • Select seats
  • Buy additional baggage allowance
  • Check-in
  • Request a Frequent Flyer Upgrade
  • Pay for a booking

Frequently asked questions about managing your booking

Contact us about preparing for your trip

If you still need assistance, you can call us in Australia at any time of the day or night on 13 13 13, elsewhere contact your nearest Qantas office. Note that service fees may apply. Note that you don't need to call us about check-in or seat selection as these are best managed online or at the airport.