Qantas Vouchers

Vouchers issued on or after 12 December 2012

General Terms for both Qantas Gift Vouchers and Qantas Customer Care Vouchers

  • Additional specific terms apply to each voucher, please see below.
  • Redeemable for one-way or return Qantas domestic or international flights departing Australia only.
  • Non-refundable and cannot be used for multi-city, Classic Award or Any Seat Award bookings or redeemed for cash or other goods or services such as additional baggage or seat selection.
  • Only one voucher can be redeemed per booking.
  • Amounts are in Australian dollars and are valid for bookings made on or before the expiry date stated on your voucher.
  • If the total of the booking is more than the value of the voucher, immediate payment of the balance will be required at the time of booking.
  • The names of voucher recipients may be changed when you redeem the voucher.
  • The Qantas Conditions of Carriage and relevant fare conditions apply to all bookings made with a voucher.

Qantas Customer Care Vouchers - additional terms

  • If the full balance of the voucher is not redeemed in one transaction and the balance of the voucher is $2 or more, a new voucher with the same expiry date will be issued for the unused portion. Subsequent vouchers will be sent to the email address supplied. No subsequent voucher will be issued for amounts less than $2.
  • Only one person can be booked at a time.
  • Vouchers can be redeemed online at qantas.com/yourbooking or through Qantas Contact Centres on 13 13 13. A booking fee applies to redemptions through Qantas Contact Centres.

Qantas Gift Voucher - additional terms

  • Vouchers will be valid for 12 months from date of issue.
  • If the full balance of the voucher is not redeemed in one transaction, a new voucher with the same expiry date will be issued for the unused portion of that voucher. Subsequent vouchers will be sent to the email address supplied for the first adult listed on the voucher. If no email address is supplied for the first adult listed on the voucher, subsequent vouchers will be sent to the email address of the person who purchased the voucher.
  • The number of people on a booking redeeming the voucher must be equal to the number of voucher recipients. The number of recipients listed cannot be changed.
  • Vouchers can be redeemed online at qantas.com/giftvouchers or through Qantas Contact Centres on 13 13 13. A booking fee applies to redemptions through Qantas Contact Centres.

Vouchers issued before 12 December 2012

  • Redeemable for one-way or return Qantas domestic flights or Qantas international flights departing Australia only. Cannot be used for multi-city bookings.
  • Must be wholly redeemed in one transaction for an adult base fare (excluding taxes, fees and carrier charges) of equal or higher value to the voucher amount. Taxes, fees and carrier charges apply to all fares paid with a voucher and must be paid by credit card at the time of voucher redemption. No card payment fee applies.
  • Amounts are in Australian dollars (AUD) and are valid for bookings made within 12 months of the voucher issue date.
  • Non-refundable and cannot be redeemed for cash or other goods or services.
  • If more than one voucher recipient, all recipients must redeem and travel together.
  • The names of the voucher recipients may be changed when you redeem the voucher at qantas.com.au/giftvouchers, but the number of recipients cannot be changed (you cannot increase or decrease the total number of recipients).
  • The Qantas Conditions of Carriage and relevant fare conditions apply to all bookings made with a voucher.
  • Vouchers can only be redeemed at qantas.com.au/giftvouchers or through Qantas Contact Centres on 13 13 13. A service fee applies to redemptions through Qantas Telephone Sales.

Back to top