Q Streaming

Q Streaming

Q Streaming on-demand inflight entertainment is offered on all 2 class B717 aircraft and selected A330-200 aircraft using Qantas supplied iPads, enabling passengers to access a wide range of television and movie content during their flight. Q-Streaming is an exciting way to experience our wide range of Qantas inflight entertainment options from the moment you step on board.

See our Domestic Inflight Entertainment section for more information on what programs are available through Q Streaming.

Next phase of Q Streaming
Qantas is currently piloting the next phase of Q Streaming on the 2-class B717 aircraft. Customers are now able to utilise their own personal Apple iOS device which includes iPad, iPhone and iPod touch to access the Q Streaming content during their fight.
From later in 2015 the ability to use Q Streaming to access content on your own device will also be enabled on selected reconfigured B737-800 aircraft and the newly reconfigured A330-200 aircraft. In addition, customers with both iOS and Android devices will have access to stream content to their own device.

Using your own Apple iOS device^

To enjoy this service you'll need the latest Q Streaming App installed on your Apple iOS^ device, and it's available to download for free from the Apple App Store. We'd advise you have this downloaded and installed before your flight, as there is no Internet connection on-board.

Once onboard you can get connected following the 3 simple steps below

  1. Turn on flight mode
  2. Enable Wi-Fi and connect to the Q-Streaming network
  3. Launch the Q Streaming App.

For safety reasons once onboard, we ask when connecting to the Q Streaming wireless network that you set your Apple iOS device^ to flight mode with Wi-Fi turned on. Due to Australian Aviation Safety Regulations devices without flight mode aren't able to be used at any time and must be switched off. Please refer to the Inflight Communication page for more information on the use of personal devices during your flight.

If you've got more questions or are looking for more detailed information on Q Streaming and using your own device take a look at our Q Streaming Frequently Asked Questions.

Frequently Asked Questions

General

What is Q Streaming?

Q Streaming is our next generation on-board entertainment system that uses wireless technology to stream content to Qantas provided iPads. On 2-class B717 aircraft you can also use your own Apple iOS device^ to access our wide range of Qantas entertainment (see below for more details on using your own Apple iOS device).

When can I connect to Q Streaming?

Q Streaming is available from the moment you board until you arrive at your destination. When using your own Apple iOS device^ onboard you will need to ensure it is used in accordance with our personal electronic device policy. Take a look at our Inflight Communication information for further details about using your device onboard.

Can I connect to the Internet using Q Streaming?

The internet is not available using Q Streaming. The wireless network only connects to the content server onboard the aircraft, which offers a wide range of movies, TV programs, music and radio programs.

Using Your Own Apple iOS Device^ (2-Class B717 Aircraft Only)

What devices can be used?

You will need a Apple iOS device with Wi-Fi and flight mode capability^.

Do I need an "App" on my device?

Yes. You will need the latest Q Streaming App installed on your device. This is available to download for free from the Apple App Store. Please note there is no Internet connection on-board so you will need download and install the app before your flight.

Can I use Q Streaming when I'm not onboard an Aircraft?

Q Streaming is only available onboard our aircraft fitted with the Q Streaming system, and the system must be activated for use with devices other than the Qantas provided iPads - currently this is limited to our 2-class B717 aircraft.

What do I need to do onboard?

Once onboard you will need to:

  1. Activate flight mode
  2. Activate Wi-fi and connect to Q Streaming Wi-Fi network
  3. Launch the Q Streaming App

You must ensure you use your device in accordance with our personal electronic device policy (available on the Inflight Communication page) and follow the instructions of cabin crew at all times. They will advise when you are able to use your device and when flight mode must be enabled. Devices without flight mode aren't able to be used at any time and must be switched off.

How do I connect to the Q Streaming network?

Connecting to a Wi-Fi network varies from device to device however the process is no different to connecting to a hotspot in a hotel or Internet café. On your Apple iOS device^ you can view available Wi-Fi networks to connect to from within the settings options.

The Q Streaming network name will appear as either "Q Streaming 1" or "Q Streaming 2". In most cases both will appear - you can select either to access Q Streaming.

What if I get onboard and don't have the app?

You won't be able to use your own Apple iOS device to access Q Streaming however you will be able to use the Qantas provided iPad available in your seat pocket.

Does the Aircraft have onboard charging for my device?

The refreshed 2-class B717 do have onboard charging available in Business class only (both USB or laptop power). Charging outlets are not available in Economy class on these aircraft.

What do I do if I can't connect onboard or the app isn't working on my device?

Please always ensure you have the latest app and your device meets the comp
atibility criteria listed above. Please also confirm with the cabin crew that you are on an aircraft fitted with Q Streaming and that it is activated for use with Apple iOS devices other than the Qantas provided iPads.

The large variation in personal devices does make it challenging to ensure problem free operation on all potential devices brought onboard. The Q Streaming app is continually developing to ensure operation on a wide range of popular devices. To assist with this you can share your experience with us using our Customer Care Form.

How can Flight Mode be selected when I need to turn Wi-Fi on?

Although Flight Mode will be activated, Wi-Fi can still be turned on. Having the device in Flight Mode will ensure you mobile network and Bluetooth transmissions are disabled.

Using the Qantas Supplied iPads

How do I connect to Q Streaming?

The Q Streaming iPad will automatically connect to the wireless network and the Q Streaming home page when you turn it on. There is no need to select Wi-Fi networks or select flight mode with the Qantas supplied iPads as these are already configured.

Do I need to return the iPad?

The iPad will need to be returned to the seat pocket at the end of your flight. They are also fitted with security tags to ensure the iPads stay on the aircraft.

Can I connect my own headphones to the Q Streaming iPad?

Yes.

Can I use the other functions on the iPad?

You will not be able to use other iPad functions. The camera, email, iTunes, Internet browsing and the ability to install or delete apps will be disabled. The Qantas iPads will provide access to Q Streaming only.

Will Flight Mode be activated on the Q Streaming iPads?

Flight Mode will always be activated.

How does the iPad connect to Q Streaming in Flight Mode?

Although Flight Mode will be activated, Wi-Fi can still be turned on. This means that whenever the iPad is on, it will connect to the Q Streaming wireless network.

What if my iPad is not working?

We will carry a small number of spare iPads on each aircraft. Please let the cabin crew know if your iPad is not working.

Important Information

^ The Q Streaming App is compatible with Apple iOS devices which include iPad, iPhone and iPod touch with iOS7 or above.

Apple, the Apple logo, iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.