Q Streaming

Q Streaming

Q Streaming allows customers to access a wide range of entertainment including movies, television shows and music, streamed directly to their seat. It is an exciting way to experience the wide range of Qantas Entertainment programs and is available from the moment you step on board.

Q Streaming on-demand inflight entertainment is currently offered on all 2 class B717 aircraft and selected A330-200 aircraft using Qantas supplied iPads. It is also available using your own device^ on 2 class B717 and selected B737 aircraft.

See our Domestic Inflight Entertainment section for more information on what programs are available through Q Streaming.

Next phase of Q Streaming
Qantas is currently upgrading over half of the domestic B737 fleet to provide access to Q Streaming using your own device. Once the upgrade program is completed in 2016, all B737 aircraft without in-seat entertainment screens will be fitted with Q Streaming, providing access to on-demand entertainment across the full B737 fleet.

Customers travelling on these upgraded B737s are able to utilise their own personal Apple iOS device which includes iPad, iPhone and iPod touch, as well as Android devices to access Q Streaming during their fight.

In conjunction with the B737 upgrade, a new Qantas Entertainment App for iOS and Android has been released to access Q Streaming using your own device and is available in the Apple App Store and Google Play store. This replaces the Q Streaming App which was previously available for the 2 Class B717 pilot and provides a new look and feel and additional features.

From later in 2015, the ability to use Q Streaming with your own device will also be enabled on A330-200 aircraft.

Using your own Apple iOS or Android Device^

To enjoy this service you'll need the latest Qantas Entertainment App installed on your Apple iOS or Android device^, and it's available to download for free from the Apple App Store or Google Play store. We'd advise you have this downloaded and installed before your flight, as there is no Internet connection on-board. Accessing Q Streaming with your own device is currently limited to 2 Class B717 aircraft and selected B737 aircraft.

Once onboard you can get connected following the 3 simple steps below

  1. Turn on flight mode
  2. Enable Wi-Fi and connect to the Q-Streaming network
  3. Launch the Qantas Entertainment App.

For safety reasons once onboard, we ask when connecting to the Q Streaming wireless network that you set your device to Flight Mode with Wi-Fi turned on. Due to Australian Aviation Safety Regulations devices without Flight Mode aren't able to be used at any time and must be switched off. Please refer to the Inflight Communication page for more information on the use of personal devices during your flight.

If you've got more questions or are looking for more detailed information on Q Streaming and using your own device take a look at our Q Streaming Frequently Asked Questions.

Frequently Asked Questions

General

What is Q Streaming?

Q Streaming allows customers to access a wide range of entertainment including movies, television shows and music, streamed directly to their seat. It is an exciting way to experience the wide range of Qantas Entertainment programs and is available from the moment you step on board.

When can I connect to Q Streaming?

Q Streaming is available from the moment you board until you arrive at your destination. When using your own device^ onboard you will need to ensure it is used in accordance with our personal electronic device policy. Take a look at our Inflight Communication information for further details about using your device onboard.

Can I connect to the Internet using Q Streaming?

The internet is not available using Q Streaming. The wireless network only connects to the content server onboard the aircraft, which offers a wide range of movies, TV programs, music and radio programs.

Using Your Own Device^ (2-Class B717 Aircraft and Selected B737 Aircraft Only)

What devices can be used?

The Qantas Entertainment App and the Q Streaming system is compatible with selected phones and tablets running Apple iOS7 or above, or Android 4.1 and above. Your device will also need to support 802.11n or 802.11ac Wi-fi with the ability to set your device to Flight Mode.

Do I need an "App" on my device?

Yes. You will need the latest Qantas Entertainment App installed on your device. This is available to download for free from the Apple App Store and the Google Play store. Please note there is no Internet connection on-board so you will need download and install the app before your flight.

Can I use Q Streaming when I'm not onboard an Aircraft?

Q Streaming is only available onboard our aircraft fitted with the Q Streaming system, and the system must be activated for use with devices other than the Qantas provided iPads - currently this is limited to our 2-class B717 aircraft and selected B737 aircraft.

What do I need to do onboard?

Once onboard you will need to:

  1. Activate flight mode
  2. Enable Wi-fi and connect to Q Streaming Wi-Fi network
  3. Launch the Qantas Entertainment app

You must ensure you use your device in accordance with our personal electronic device policy (available on the Inflight Communication page) and follow the instructions of cabin crew at all times. They will advise when you are able to use your device and when Flight Mode must be enabled. Devices without Flight Mode aren't able to be used at any time and must be switched off.

How do I connect to the Q Streaming network?

Connecting to a Wi-Fi network varies from device to device however the process is no different to connecting to a hotspot in a hotel or Internet café. On most devices you can view and connect to available Wi-Fi networks within the settings option.

The Q Streaming network name will appear as either "Q Streaming 1" or "Q Streaming 2". In most cases both will appear - you can select either to access Q Streaming.

What if I get onboard and don't have the app?

You won't be able to use your own device to access Q Streaming however if you are travelling on a 2 class B717 you will be able to use the Qantas provided iPad available in your seat pocket.

Does the Aircraft have onboard charging for my device?

The refreshed 2-class B717 do have onboard charging available in Business class only (both USB and laptop power). Charging outlets are not available in Economy class on these aircraft or the B737 aircraft with the Q Streaming system installed.

What do I do if I can't connect onboard or the app isn't working on my device?

Please always ensure you have the latest app and your device meets the compatibility criteria listed above. Please also confirm with the cabin crew that you are on an aircraft fitted with Q Streaming and that it is activated for use with your own device. Please also ensure the date and time set on your device are up to date.

The large variation in personal devices does make it challenging to ensure problem free operation on all potential devices brought onboard. The Qantas Entertainment App and the Q Streaming system is continually developing to ensure operation on a wide range of popular devices. To assist with this you can share your experience with us using our Customer Care Form.

How can Flight Mode be selected when I need to turn Wi-Fi on?

Although Flight Mode will be activated, Wi-Fi can still be turned on. Having the device in Flight Mode will ensure your mobile network and Bluetooth transmissions are disabled.

Can laptops be used?

The Q Streaming system is optimised for use with iOS and Android phones and tablets, however selected Windows 7 and 8 (Desktop mode only) and Mac OS X 10.8 - 10.10 devices can be used. Please ensure you have the latest Internet Explorer, Chrome, Safari or Firefox web browser installed as well as the latest version of Flash Player.

When opening your web browser you will be redirected to the Q Streaming page. To play video content you will need to download, run and install the DRM plugin, which is available for download onboard from the Movies or TV section.

Using the Qantas Supplied iPads (2-Class B717 Aircraft and selected A330-200 Aircraft)

How do I connect to Q Streaming?

The Q Streaming iPad will automatically connect to the wireless network and the Q Streaming home page when you turn it on. There is no need to select Wi-Fi networks or select flight mode with the Qantas supplied iPads as these are already configured.

Do I need to return the iPad?

The iPad will need to be returned to the seat pocket at the end of your flight. They are also fitted with security tags to ensure the iPads stay on the aircraft.

Can I connect my own headphones to the Q Streaming iPad?

Yes. The Qantas supplied headphones are compatible with the iPads supplied.

Can I use the other functions on the iPad?

You will not be able to use other iPad functions. The camera, email, iTunes, Internet browsing and the ability to install or delete apps will be disabled. The Qantas iPads will provide access to Q Streaming only.

Will Flight Mode be activated on the Q Streaming iPads?

Flight Mode will always be activated.

How does the iPad connect to Q Streaming in Flight Mode?

Although Flight Mode will be activated, Wi-Fi can still be turned on. This means that whenever the iPad is on, it will connect to the Q Streaming wireless network.

What if my iPad is not working?

We will carry a small number of spare iPads on each aircraft. Please let the cabin crew know if your iPad is not working.

Important Information

^ The Qantas Entertainment App and the Q Streaming system is compatible with selected phones and tablets running Apple iOS7 or above, or Android 4.1 and above. Your device will also need to support 802.11n or 802.11ac Wi-fi with the ability to set your device to Flight Mode.

Apple, the Apple logo, iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google Inc.