Important Supply Information

Before submitting your wine to Qantas for selection it is recommended that you read this information.

Bottle and Carton Labelling Requirements

Any wine selected for use Inflight requires Qantas identification on the bottles and cartons.

Click here for detail

Wine Australia

Australian wine used on Qantas International services must be Export Approved.

You need to provide Qantas with a Continuing Approval Number (CAN) from Wine Australia (formerly AWBC) and a copy of the letter of authority, as required by the AWBC, listing Qantas as an approved exporter (example of this letter is in the attachment below).

The AWBC publishes a Guide to Export that goes through the entire export process. The CAN forms and steps for product approval are available from the Wine Australia website.

AWBC Detail


All wines purchased by Qantas which are for use on international flights will be used as 'Aircraft Stores' on international flights and as such should be sold to Qantas GST-free and exempt from Wine Equalisation Tax.

Australian Wines

Australian wine purchased by Qantas which is for use on domestic flights attract Wine Equalisation Tax, this should be added at the time of invoicing. GST is to be shown as a separate item on all invoices as per ATO requirements for a tax invoice.

We believe that the amount of WET charged to Qantas will vary depending on how Qantas use the wine. Wine Equalisation Tax (WET) applies to the wine purchased by Qantas which is for use on domestic flights but does not apply to wine for use on its international flights.

Orders, Invoices and Delivery

Qantas outsources the logistics of its inflight wine program to DHL.

DHL manages, on behalf of Qantas Inflight, the processing of Purchase Orders, the receipt of wine and its delivery to catering centres around the world.

Order Placement

After agreement to purchase your wine, you will receive a Purchase Order issued by DHL. The Purchase Order will include the details of the purchase and you are required to acknowledge that the details are correct. You must respond to DHL confirming you agree to the Purchase Order.

Once the Purchase Order is agreed, you will be required to hold the stock, at no additional cost, on reserve and awaiting order when needed by Qantas.

When the stock is required, DHLwill place Call-Off requests against this Purchase Order. On receipt of a Call-Off you then deliver the stock to the destination advised on the Call-Off and invoice Qantas for this stock.

Call-off requests can occur at varying intervals after a Purchase Order has been agreed. Time will be dependant on current stock holding and consumption rates.

You must invoice against each Call-Off not against the Purchase Order.


All invoices and delivery documents accompanying goods, must quote the purchase order number, call-off number and Qantas product code.

Invoices should be forwarded to DHL to the address on the Purchase Order. Please do not send invoices direct to Qantas or attached with goods, as this delays processing and therefore, payment to your company.

Payment of your Invoice by Qantas

Payment will be in Australian dollars unless agreed to in writing.

The standard Qantas trading terms are on a '45 days from end of month' basis i.e. invoice payment will be made 45 days from the end of the month in which the invoice is dated.

Delivery of Stock

Your Call-Off will advise you to either direct deliver your wine to a catering centre in Australia (SYD, MEL, BNE, PER or ADL) or it will advise you to deliver your wine to the DHL Warehouse in Sydney.

Please follow the delivery instructions on each Call-Off.

For any questions regarding delivery of wine please contact DHL - see details on Contact Page.