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Using Points with Qantas and Jetstar

With lots of great options using your points with Qantas and Jetstar is easy. For flights, you can choose from either Classic Flight Rewards+ or Points Plus Pay - Flights#. You can use all points to pay or take advantage of Points Plus Pay†, to combine points and cash for any available seat. You could also use your points for a Qantas Classic Upgrade Reward~ or take out a Qantas Club membership. Or simply choose a Qantas or Jetstar flight voucher from our store to treat yourself or someone special.


Effective 10 February 2015, the names of our flight award options are changing:

  • Qantas & Partner Classic Awards will now be known as Classic Flight Rewards
  • oneworld® Classic Awards will change to oneworld® Classic Flight Rewards
  • Qantas & Jetstar Any Seat Awards are now called Points Plus Pay - Flights
  • Flight Upgrade Awards have changed to Classic Upgrade Rewards
  • On Departure Upgrade Awards will be known as On Departure Upgrade Rewards

The changes are to name only, there will be no other changes to these Reward flight options.


 

 

Business Sleeper Seat

Classic Flight Rewards

Qantas Classic Flight Rewards+ is our most popular and best value Reward flight option, You can book available Qantas flights up to 353 days in advance. Jetstar Classic Flight Rewards+ also offers great value with a checked baggage allowance. Classic Flight Reward+ seats are limited, so it's best to book early. See where your points could take you with our points calculators or view the Qantas and Jetstar Classic Flight Reward tables.

If you would like to find out more visit our Classic Flight Rewards section.

Book a Reward flight

Points Plus Pay - Flights

Points Plus Pay - Flights# are another great way to use your points. All available seats on Qantas or Jetstar flights can be booked using your Qantas Points. You need a minimum of 5,000 points for Qantas flights or 3,500 points for Jetstar. Plus, you'll also earn Qantas Points and Status Credits on eligible flights* as you would with a cash fare. As long as you have the minimum points required, the mix is up to you.

To find out more, visit our Points Plus Pay - Flights section.

Book a Reward flight

 

 

Anyseat Awards


 

 

Bid Now Upgrades

Bid Now Upgrades

Around 7 days before your scheduled flight departure time, you may be emailed an invitation to make an upgrade offer to a more premium cabin using a combination of Qantas Points and money. A minimum amount of Qantas Points and money is required. Bid Now Upgrade offers will be considered after requests for Classic Upgrade Rewards have been processed and confirmed. Invitations will be made, and upgrade offers will be accepted or rejected in Qantas' sole and absolute discretion.

Find out more

Qantas Classic Upgrade Rewards

Fancy a trip in one of our premium cabins?

Qantas domestic and international Classic Upgrade Rewards~ are a great way to use your Qantas Points. You can request an upgrade to Premium Economy, Business or First when you have made a booking in an eligible class. See how many points you need to upgrade here.

Request a Classic Upgrade Reward

 

 

Classic Upgrade Rewards


You can request an Australian domestic Classic Upgrade Reward~ on Qantas operated Australian domestic flights (with a QF flight number on your ticket) from:

  • Discount Economy~~ to Business
  • Economy~~ to Business

If you request a Classic Upgrade Reward for an itinerary that includes an international and a domestic leg with the same flight number, this will be treated as an international Classic Upgrade Reward.

Here are a few things you need to know about domestic Classic Upgrade Rewards:

  • You need to have an eligible paid and confirmed ticket on a Qantas operated service (with a QF flight number on your ticket).
  • Classic Upgrade Rewards may be requested on all domestic Qantas Points Plus Pay - Flights but are not available on Qantas Classic Flight Rewards.
  • From time to time Classic Upgrade Rewards may be requested on eligible paid and confirmed tickets on codeshare flights operated by another airline with a Qantas (QF) flight number on the ticket.
  • You will earn Qantas Points and Status Credits for the fare class you originally purchased.
  • The fare conditions applicable to the fare originally purchased will apply.
  • Special meals may not be available in the upgraded class of travel.
  • Classic Upgrade Rewards are subject to capacity controls and availability (which is limited).
  • Members must have enough points for the Classic Upgrade Reward at the time they request it and when the upgrade is confirmed. Family transfers may assist in ensuring that sufficient points are available.
  • All PIN changes between the time a Classic Upgrade Reward is requested and the time of confirmation must be advised to Qantas reservations. Otherwise the Classic Upgrade Reward request will not be processed.
  • If there are multiple people travelling in your booking and all passengers are eligible family members, your online request for a Classic Upgrade Reward will apply to each passenger. If your booking includes passengers other than eligible family members, you will need to contact Qantas Telephone Sales to split the booking and then you will be able to request an upgrade.

Domestic Classic Upgrade Reward requests

You can request a domestic Classic Upgrade Reward any time after you have paid for your ticket and received confirmation up until 24 hours before your flight leaves.

Just log in to your Qantas Frequent Flyer account at qantas.com, go to 'Your Bookings' and click on the 'Upgrade' button. If an upgrade is available, it will be confirmed immediately and points will be deducted from your account.

Register for a domestic Classic Upgrade Reward

If your request cannot be confirmed when submitted online, you will be given the option to register for an upgrade should one become available in the future on your booked flight.

Classic Upgrade Reward registrations are prioritised according to your Qantas Frequent Flyer membership level: Platinum first, followed by Gold, Silver and then Bronze.

If your upgrade is confirmed after you have registered, it will be noted in 'Your Bookings' at qantas.com, and where possible we will notify you with an SMS. You will also be informed when you check-in to your flight at the airport. Points will be deducted from your account when your upgrade is confirmed.

Domestic On Departure Upgrade Rewards at the airport

While you can ask for a Classic Upgrade Reward any time after you have paid for your ticket and received confirmation, you can also request a domestic On Departure Upgrade Reward at the airport if you are a Platinum or Gold Frequent Flyer or a Qantas Club member. You can request a domestic On Departure Upgrade Reward for Qantas operated services with a QF flight number on your ticket (unless the QF flight number is from 1 to 199).

Domestic On Departure Upgrade Reward requests can be made between three hours and 20 minutes before your scheduled flight departure.

For full details on domestic On Departure Upgrade Rewards, see the terms and conditions.

At The Qantas Club

Qantas Club members and Platinum and Gold Frequent Flyers can request a domestic On Departure Upgrade Reward at domestic Australian Qantas Club lounges (except QantasLink lounges). Platinum Frequent Flyers can also request an upgrade in domestic Australian Business lounges.

Qantas may occasionally have to restrict this facility on some routes or under special circumstances (for example, where there is an unexpected disruption to services resulting in heavy demands on Qantas Club personnel).

For more information, ask at The Qantas Club Service Desk.

At domestic Check-in-Kiosks

Qantas Club members and Platinum and Gold Frequent Flyers can also choose to request domestic On Departure Upgrade Rewards at domestic Check-in-Kiosks, where available, when travelling by themselves.

Upgrading and your Family

If you are travelling with your family, your request will include all passengers in your booking who are eligible family members. If your booking includes passengers other than eligible family members, you will need to contact Qantas Telephone Sales to split the booking and then you will be able to request an upgrade.

If you are not travelling but use your points to request an upgrade for an eligible family member, the upgrade will be awarded according to the eligible family member's priority, not the status of the Qantas Frequent Flyer whose points are being used. An exception is made when Platinum One members, though not travelling, redeem points for an upgrade on behalf of eligible family members. In this case the eligible family members will enjoy the same high priority as a Platinum One member.

Cancellations

You may cancel an unconfirmed request for a Classic Upgrade Reward without forfeiting your points at any time prior to the scheduled flight departure. Should your upgrade request be confirmed and you choose to cancel your upgrade request more than 24 hours before the scheduled flight departure your Classic Upgrade Reward may be refunded subject to a fee. If you cancel your confirmed request within 24 hours of the scheduled flight departure, or if you fail to board your flight, you will forfeit the points used and a seat may no longer be available in your original booked class.

If you cancel or change your flight before your upgrade is confirmed, the Classic Upgrade Reward request will be cancelled, and a new request must be made.

You can request an international Classic Upgrade Reward for Qantas operated services with a QF flight number from 1 to 199~ on your ticket any time after you have paid for your ticket and received confirmation, up until 24 hours before your flight leaves.

You may request an international Classic Upgrade Reward~ from:

  • Economy~~~ (excluding Discount Economy E, N, O, Q and X class) to Premium Economy (where availableπ)
  • Flexible Economy~~~ to Premium Economy (where availableπ)
  • Economy~~~ (excluding Discount Economy E, N, O, Q and X class) to Business
  • Flexible Economy~~~ to Business
  • Premium Economy or Flexible Premium Economy (where availableπ) to Business
  • Business or Flexible Business to First

If you request a Classic Upgrade Reward for an itinerary that includes an international and a domestic leg with the same flight number, this will be treated as an international Classic Upgrade Reward.

Here are a few things you need to know about international Classic Upgrade Rewards:

  • You need to have an eligible paid and confirmed ticket on a Qantas operated service (with a QF flight number from 1-199~ on your ticket).
  • Classic Upgrade Rewards may be requested on certain international Qantas Points Plus Pay - Flights but are not available on Qantas Classic Flight Rewards or international airfares booked in E, N, O, P, Q or X class, which includes some Qantas Points Plus Pay - Flights and some international Red e-Deal fares.
  • From time to time Classic Upgrade Rewards may be requested on eligible paid and confirmed tickets on codeshare flights operated by another airline with a Qantas (QF) flight number on the ticket.
  • You will earn Qantas Points and Status Credits for the fare class you originally purchased.
  • The fare conditions applicable to the fare originally purchased will apply.
  • Special meals may not be available in the upgraded class of travel.
  • Classic Upgrade Rewards are subject to capacity controls and availability (which is limited).
  • Members must have enough points for the Classic Upgrade Reward at the time they request it and when the upgrade is confirmed. Family transfers may assist in ensuring that sufficient points are available.
  • All PIN changes between the time a Classic Upgrade Reward is requested and the time of confirmation must be advised to Qantas reservations. Otherwise the Classic Upgrade Reward request will not be processed.
  • If there are multiple people travelling in your booking and all passengers are eligible family members, your online request for a Classic Upgrade Reward will apply to each passenger. If your booking includes passengers other than eligible family members, you will need to contact Qantas Telephone Sales to split the booking and then you will be able to request an upgrade.

For full details on Classic Upgrade Rewards and cancellations, see terms and conditions.

How do I register?

To register for an international Classic Upgrade Reward using your points:

  1. Log in to your Qantas Frequent Flyer account at qantas.com
  2. Go to 'Your Bookings'
  3. Select 'Upgrade' for your desired booking
  4. Opt-in to be eligible for a Classic Upgrade Reward up to the gate (see next section)
  5. Alternatively, you can contact Qantas Telephone Sales

Your request for an international Classic Upgrade Reward will be considered in accordance with the following timetable:

  • Platinum One Frequent Flyers, from 7 days prior to the scheduled flight departure;
  • Platinum Frequent Flyers, from 48 hours prior to the scheduled flight departure; and
  • Other Frequent Flyers, within 24 hours of the scheduled flight departure.

International Classic Upgrade Reward requests are always prioritised according to your Qantas Frequent Flyer membership level: Platinum first, followed by Gold, Silver and then Bronze.

It may not be possible to confirm your international Classic Upgrade Reward according to the timetable above even if seats are available for sale in the upgrade cabin due to expected future commercial passenger demand.

If your upgrade is confirmed, it will be noted in 'Your Bookings' at qantas.com, and where possible we will notify you with an SMS. Or you will also be informed when you check-in to your flight at the airport. Points will be deducted from your account at the time that a request is confirmed.

International Classic Upgrade Rewards up to the gate

Qantas is committed to providing international Classic Upgrade Rewards wherever we can. Upgrades may become available at the last minute due to cancellations, no-shows or missed connections. To increase your chances of an upgrade your request can now be further considered at the airport. To be eligible simply select 'upgrade at the airport' when you register for a Classic Upgrade Reward.

Before opting-in to be eligible for an upgrade up to the gate, please note:

  • For upgrades at the airport, if you are travelling continuously on a flight that stops in one or more ports (with the same flight number), you will only be eligible for an upgrade on the last leg and only if that last leg has a flying time longer than three hours. Points will only be deducted for the portion of your flight that was upgraded.
  • Upgrades at the airport will only be awarded for bookings containing one passenger.
  • If you are unable to accept all of these conditions, then you should not opt-in to be eligible for an upgrade up to the gate when you register for an international Classic Upgrade Reward.
  • Classic Upgrade Rewards are subject to capacity controls and availability (which is limited).
  • If your upgrade is confirmed at the airport, you may not be able to use some of the benefits that you receive with the upgrade such as your additional baggage allowance (or lounge access if your upgrade is confirmed at the gate).
  • An upgrade at the airport requires the same amount of points as an upgrade prior to arrival at the airport regardless of whether or not you are able to use some of the benefits that you receive with the upgrade such as additional baggage allowance and lounge access.
  • If a request for an upgrade at the airport is successful, it cannot be refused. You will be required to travel in the upgrade cabin in the seat you have been allocated. This is because the upgrade may be awarded as your flight is due to depart and airport staff will not be able to re-seat you on the aircraft.

Upgrading and your Family

If you are travelling with your family, your request will include all passengers in your booking who are eligible family members. If your booking includes passengers other than eligible family members, you will need to contact Qantas Telephone Sales to split the booking and then you will be able to request an upgrade.

If you are not travelling but use your points to request an upgrade for an eligible family member, the upgrade will be awarded according to the eligible family member's priority, not the status of the Qantas Frequent Flyer whose points are being used. An exception is made when Platinum One members, though not travelling, redeem points for an upgrade on behalf of eligible family members. In this case the eligible family members will enjoy the same high priority as a Platinum One member.

Cancellations

You may cancel an unconfirmed request for a Classic Upgrade Reward without forfeiting your points at any time prior to the scheduled flight departure. Should your upgrade request be confirmed and you choose to cancel your upgrade request more than 24 hours before the scheduled flight departure your Classic Upgrade Reward may be refunded subject to a fee. If you cancel your upgrade request or fail to board a flight for which you have redeemed points for a Classic Upgrade Reward within 24 hours of the scheduled flight departure, you will forfeit the points used and a seat may no longer be available in your original booked class.

If you cancel or change your flight before your upgrade is confirmed, the Classic Upgrade Reward request will be cancelled, and a new request must be made.

Domestic Classic Upgrade Reward to Business

Points needed for a Domestic Classic Upgrade Reward to Business

Zone One-Way Miles Discount Economy~~ Flexible Economy~~
1 0-600 10,000 5,000
2 601-1,200 15,000 7,500
3 1,201-2,400 20,000 10,000
4 2,401-3,600 30,000 15,000
International Classic Upgrade Reward to Premium Economy
Points needed for a Classic Upgrade Reward to Premium Economyπ
Zone One-Way Miles Economy~~~ Flexible Economy~~~
1

0-600

5,000

2,000
2

601-1,200

7,500 3,000
3

1,201-2,400

10,000 4,000
4

2,401-3,600

15,000 6,000
5

3,601-4,800

25,000 10,000
6

4,801-5,800

30,000 12,000
7

5,801-7,000

35,000 14,000
8

7,001-8,400

45,000 18,000
9

8,401-9,600

50,000 20,000
10 9,601-15,000 60,000 24,000
International Classic Upgrade Reward to Business Class
Points needed for a Classic Upgrade Reward to Business Class
Zone One-Way Miles Economy~~~ Flexible Economy~~~ Premium Economy or Flexible Premium Economyπ
1

0-600

8,000

5,000 5,000
2

601-1,200

12,000

7,500 7,500
3

1,201-2,400

16,000

10,000 10,000
4

2,401-3,600

24,000 15,000 15,000
5

3,601-4,800

40,000 25,000 25,000
6

4,801-5,800

48,000 30,000 30,000
7

5,801-7,000

56,000 35,000 35,000
8

7,001-8,400

72,000 45,000 45,000
9

8,401-9,600

80,000 50,000 50,000
10 9,601-15,000 96,000 60,000 60,000
International Classic Upgrade Reward to First Class
Points needed for a Classic Upgrade Reward to First Class
Zone One-Way Miles Business or Flexible Business Class
1

0-600

5,000

2

601-1,200

7,500
3

1,201-2,400

10,000
4

2,401-3,600

15,000
5

3,601-4,800

25,000
6

4,801-5,800

30,000
7

5,801-7,000

35,000
8

7,001-8,400

45,000
9

8,401-9,600

50,000
10 9,601-15,000 60,000
Important Information:
You must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Points. A joining fee may apply. Qantas Frequent Flyer membership, Status Credits and the earning and redemption of Qantas Points are subject to the Qantas Frequent Flyer program Terms and Conditions.
+ Classic Flight Rewards are available on Qantas, Jetstar and partner airlines. Classic Flight Reward seats are subject to capacity controls and availability is limited. The number of seats available depends on the flight, date, season and destination and some flights may not have any Classic Flight Rewards available.
# Points Plus Pay - Flights are available on any flight with a QF or JQ, 3K, GK or BL flight number. A limited number of seats on selected partner airlines (as offered by Qantas at the time of booking on qantas.com) may be combined with Qantas or Jetstar flights in Points Plus Pay - Flights. Partner airline flights which may be combined with Jetstar flights in Points Plus Pay - Flights are more limited than those which may be combined with Qantas flights. See the Points Plus Pay - Flights section for more details.
Points Plus Pay is a facility on qantas.com which allows you to choose the number of Qantas Points you redeem above a specified minimum level and pay  the remainder with an Accepted Payment Card to obtain your Points Plus Pay - Flight. Minimum points levels apply, are subject to change and will be quoted at the time of booking.
~ Classic Upgrade Rewards are available on eligible paid and confirmed Qantas domestic and international flights with a QF flight number on your ticket and from time to time on codeshare flights operated by another carrier that have a Qantas (QF) flight number on your ticket. Classic Upgrade Rewards are subject to capacity controls and availability is limited. Classic Upgrade Rewards are not available from all fare types. See tables for details.
Classic Upgrade Rewards are subject to capacity controls and availability (which is limited).
~~ For domestic flights within Australia for travel until 17 February 2015:
a) Discount Economy includes Red e-Deal fares booked in S, N, Q, O and E classes, and Group fares booked in G class; and b) Flexible Economy includes Fully Flexible and Flexi Saver fares booked in Y, B, H, K, M, L and V classes.
For domestic flights within Australia for travel on and from 18 February 2015:
a) Discount Economy includes Red e-Deal fares booked in L, V, S, N, Q, O and E classes, and Group fares booked in G class; and b) Flexible Economy includes Flex fares booked in Y, B, H, K and M classes.
≠ SMS notification of a confirmed domestic Classic Upgrade Reward is available only to Qantas Frequent Flyers who are travelling on the upgraded segment, and who have a valid mobile telephone number in their membership profile. Some members may not receive SMS notification due to operational reasons.
~~~ For international flights: a) Economy includes classes G,  K, L, M, S and V; and b) Flexible Economy includes classes B, H and  Y.
₪ Classic Upgrade Rewards from selected discount Economy classes which are not normally eligible (for example N, Q and O class) may be offered on a selected basis for limited periods at the discretion of Qantas.  The points required for a Classic Upgrade Reward from these discount Economy classes may be higher than the points quoted in these tables, will be advised at the time of the promotion during the Classic Upgrade Reward registration process on qantas.com and are subject to change between promotions. 
π Premium Economy is available on all Qantas A380 aircraft and selected B747-400 aircraft.
≠ SMS notification of a confirmed international Classic Upgrade Reward is available only to Qantas Frequent Flyers who are travelling on the upgraded segment, and who have a valid mobile telephone number in their membership profile. Some members may not receive SMS notification due to operational reasons.