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Frequently Asked Questions

1. Can I earn at Caltex fuel outlets?
No, you can only earn at Woolworths Caltex co-branded fuel outlets - to find your nearest one visit woolworthspetrol.com.au

2. What do I need to do to swap fuel savings for Qantas Points?
You need to link your registered Everyday Rewards card to Qantas Frequent flyer and then go to everydayrewards.com.au and follow the prompts.

3. Can I swap my fuel savings for points when I am at the fuel outlet?
You need to update your preference at everydayrewards.com.au before you fill up.

4. How long does it take for my preferences to be updated?
Once you have updated your preferences, the next time you fill up your fuel voucher will be redeemed according to your preferences.

5. I have other Everyday Rewards cards linked to mine to share fuel vouchers. If I choose to swap fuel savings for Qantas points will the other cards also change?
Each cardholder will redeem fuel saving vouchers according to their individual preference. If you have selected to swap fuel savings for points you will receive points, if other cardholders have selected to receive fuel savings when they fill up they will receive fuel savings.

6. Do I need to make my selection every time before I fill up?
No, once you have updated your preferences they will remain unchanged until you decide to change them. Note: you can only update your preference once a month.

7. If I choose to swap my fuel savings for points, can I change this in the future?
Yes, simply login to your account at everydayrewards.com.au and click on Manage my Fuel Savings, then select swap. Note: you can only change your preference once a month.

8. What happens if I don't have a fuel saving voucher loaded on my Everyday Rewards card?
You need to have a valid fuel saving voucher on your Everyday Rewards card to earn points.

9. Do I still need to go to a Caltex Woolworths co-branded fuel outlets to redeem my fuel saving voucher before it expires?
Yes, you need to have a valid fuel saving voucher on your Everyday Rewards card. Expired vouchers cannot be redeemed for points.

10. Do I need to link my Everyday Rewards card to Qantas Frequent Flyer to swap fuel savings for points?
Yes, you need to link your registered Everyday Rewards card to Qantas Frequent Flyer to swap. To link your cards go to everydayrewards.com.au/easylink.

11. What happens if I use epump, will I get fuel savings or points?
You will be able to redeem your fuel saving voucher according to your preference.

12. If I have a fuel savings voucher on my Everyday Rewards card that is greater than 4 cents per litre, how many points will I earn?
To calculate the number of points you will receive on fuel saving vouchers greater than 4 cents per litre, simply divide the value by two. For example, a 10c per litre fuel saving voucher will be swapped for five Qantas points per litre.

13. Can I change my preference each time I fill up?
You can only change your preference once a month.

14. If I spend $5 in store will I receive an Extra 4 cent fuel saving?
The Extra 4 cent per litre fuel saving offer available at Caltex Woolworths co-branded fuel outlets is excluded from the offer to swap fuel savings for Qantas points.

15. How can I check what my preference is?
Login to your account at everydayrewards.com.au and click on the Manage my fuel saving page to check your preference.

16. What will happen if I do nothing?
You will continue to receive your fuel savings when you redeem a fuel saving voucher loaded on your Everyday Rewards card.

17. If I swap my fuel savings for points, do I still need to spend $30 to earn a fuel saving voucher?
Yes you still need to earn a fuel saving voucher by spending the qualifying amount at Woolworths Supermarkets and present your Everyday Rewards card.

18. Can I swap a paper fuel saving voucher for points?
A fuel saving voucher must be loaded onto your Everyday Rewards card to be swapped for points.

19. How can I see how many Qantas points I have earned?
Login to your account at everydayrewards.com.au

20. I have swapped my fuel savings for Qantas points but did not receive any points when I filled up?
You need to have a valid fuel voucher loaded on your Everyday Rewards card.


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