Glossary of Terms
For a full list of definitions, view the Terms and Conditions.
Airline partner means an airline (other than a oneworld® Alliance Airline) with which a Qantas Group Company has entered into an agreement to provide for Members to earn Qantas Points when flying on certain of that airline's flights or to redeem Qantas Points for travel on certain of that airline's flights, or both.
Award or Reward
Award or Reward means any Qantas, oneworld Alliance Airline, Airline Partner or Non-airline Partner product or service which has been nominated by Qantas as eligible to be obtained by a Member redeeming Qantas Points through Qantas Frequent Flyer, including an Award Certificate, a Retail Award, a Reward Flight or a Classic Upgrade Reward.
Benefits means any of the facilities, discounts, services or arrangements offered or available to a Member as a result of membership in Qantas Frequent Flyer including earning and redeeming Qantas Points, Rewards and Awards.
Classic Flight Reward
Classic Flight Reward means a ticket and reservation for one or more Flights with a Qantas (QF) or a oneworld Alliance Airline or an Airline Partner flight number.
Classic Upgrade Reward
Classic Upgrade Reward means the redemption of Qantas Points for travel in a higher cabin than the class for the fare paid, and includes an On Departure Classic Upgrade Rewards.
Codeshare flight means a flight that has an airline code or number of one airline on the ticket, but which is on an aircraft operated by another airline
Direct Earn Card
A Direct Earn card is a credit or charge card where any points you earn when using the card are automatically added to your Qantas Frequent Flyer account.
E-Ticket means an itinerary and/or receipt in respect of a booking issued electronically, but for which no paper ticket is issued.
Flight means one way travel (without a stopover) on a scheduled air service with a single flight number (even if the travel includes a change of aircraft). If travel includes a change of flight number, each change is a new Flight even if there is no change of aircraft.
Marketing carrier means the airline whose airline code or number (eg 'QF' for Qantas) is displayed on the ticket.
On Departure Upgrade
On Departure Upgrade is a Classic Upgrade Reward for a Qantas domestic flight redeemed on the day of departure.
Operating carrier means the carrier operating the aircraft for a Codeshare Flight.
PIN means the personal identification number which is issued to the Member by Qantas or nominated by the Member and accepted by Qantas (as applicable).
Points means Qantas Points awarded to Members in Qantas Frequent Flyer pursuant to the terms and conditions.
Points Plus Pay
Points Plus Pay means the redemption of Points and payment of money by Accepted Payment Card in order to receive an Award or Reward subject to the terms and conditions.
Points Plus Pay - Flights
Points Plus Pay - Flights means:
(a) a ticket and reservation for one or more Flights with a Qantas (QF) flight number; or
(b) a ticket and reservation for one or more Flights with a Qantas (QF) flight number together with a ticket and reservation (or booking) for onward travel on one or more Flights with a Qantas Interline Airline that Qantas makes available for booking with those Qantas (QF) flights as part of a Points Plus Pay - Flight; or
(c) a booking for one or more Flights with a Jetstar (JQ, 3K, BL or GK) flight number together with a booking (or ticket and reservation) for onward travel on one or more Flights with Qantas and/or a Qantas Interline Airline that Qantas makes available for booking with those Jetstar (JQ, 3K, BL or GK) flights as part of a Points Plus Pay - Flight,
and described by Qantas as a 'Points Plus Pay - Flights', which a Member obtains through Qantas Frequent Flyer by redeeming Points only or by redeeming Qantas Points and paying money, in accordance with the terms and conditions, but does not include a Classic Flight Reward.
Qantas Store means the service (referred to as the Qantas Store, the Qantas Frequent Flyer Store or QFF Store or The Store) through which Members may obtain retail goods or services or vouchers (excluding Award Flights and Flight Upgrade Awards) by redeeming Qantas Points, or by redeeming Qantas Points and paying all identified surcharges, charges, fees, GST and taxes, in accordance with the terms and conditions.
Reward flight means a Classic Flight Reward or a Points Plus Pay - Flight, as applicable.
Status Bonus means additional Qantas Points awarded to Members with a particular Membership status level for travel on certain Eligible Flights.
Status Credits are credits which are awarded to Members and which entitle Members to attain a higher program status level or retain a current status level.
If Members do not have sufficient Qantas Points to redeem a particular Reward flight, they may purchase additional Points towards that Reward flight at the rates specified by Qantas.