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Retail Baggage Services

Sending or collecting baggage internationally to/from Australia

From time to time, you may be directed to one of our network of Australian international freight terminals to send or collect unaccompanied baggage with Qantas, Jetstar or other carriers.

You will be required to present your baggage together with photo identification such as an international passport at one of our conveniently located International Freight Terminal counters. Supporting paperwork normally takes 20-30 minutes to complete. Please be mindful of this if you are travelling on the same day.

Unaccompanied baggage may only consist of personal clothing and items including books, musical instruments, sporting goods or household items. Unaccompanied baggage services cannot be used to send commercial samples or items intended for sale. Unaccompanied baggage should never contain dangerous goods. Failure to declare dangerous goods or comply with government safety regulations is a serious offence.

Unaccompanied baggage can be presented in any appropriately secure container (sealed box or suitcase are most common). There is no limit as to the number of boxes/bags that can be sent providing no single piece exceeds 32kg/70lbs.

Unaccompanied baggage will not necessarily travel on the same flight as you. If you require your baggage to be available for collection on your arrival, it is recommended that you send it at least a few days prior to departure.

Before your goods can be sent or collected, there are a range of fees and charges that you will be required to pay. These include service, handling, customs and quarantine charges and in some cases storage fees.

For full details of where to send or collect your unaccompanied baggage from Qantas International Freight Terminals and a list of the fees and charges payable please select the pick up destination from the links below.


For enquiries regarding the status of unaccompanied baggage to/from Australia, contact Qantas Freight.

Phone: 13 12 13 within Australia

For shipments travelling on Qantas services, you can access our online tracking function via the homepage - 24 hours a day, 7 days a week. You will simply need to enter your 11 digit (081-) air waybill number to trace your shipment.

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Sending baggage from New Zealand

Qantas Courier

Qantas Courier offers a cost effective solution to the cost of excess baggage for services from New Zealand. Whether you are travelling overseas on an extended holiday, shopping adventure or relocating, we have a solution to suit. Choose from our 'door-to-door', 'airport-to-door' or 'airport-to-airport' options.

If you don't want us to arrange collection of your unaccompanied baggage, we have conveniently located retail offices and warehouses located in:

  • Auckland, Wellington and Christchurch

For more information on what can be sent as unaccompanied baggage from New Zealand contact Qantas Courier New Zealand.

0508 800 320 within New Zealand

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