The qantas.com commitment to you
A great journey starts with a great booking experience. That's why at qantas.com we deliver value, service and advice, so that you can book with confidence.
You will find great value every time you book at qantas.com with our Price Promise, no booking fees and fee-free payment options.
Everyone loves to score a great deal. Now the qantas.com Price Promise includes flights which means, if, after purchasing a Qantas flight, on the same day, you find the Same Qantas Fare (including fare conditions) for a lower, publicly available price on an Australian website, we'll match it. Frequent Flyers can also earn 1,000 extra points^. Conditions apply.
No booking fees
There are no booking fees when you book your flights or other travel products such as hotels, cars, insurance, activities, shows and events direct at qantas.com. This means that you will have more spending money when you reach your destination.
Fee-free payment options
Save more of your money for your trip. Take advantage of fee-free payment options when you book at qantas.com. For flights, our fee-free payment options are BPAY when paying for bookings made 7 days or more before departure, or Debit Card for bookings made within 7 days of departure.
Be rewarded for more than the flights you take. Explore qantas.com to discover the many ways you can earn Qantas Points - from hotel bookings to car hire and more.
Be the first to know about flight sales and exclusive promotions when you sign up to the Qantas Red e-Mail.
Flexible payment options
With Points Plus Pay, Qantas Frequent Flyer members have the option to buy flights at qantas.com using a combination of points and money+.
^ You must be a member of the Qantas Frequent Flyer program to earn and redeem points. Join online now. A joining fee may apply. Membership and points are subject to the terms and conditions of the Qantas Frequent Flyer program
+ When using Points Plus Pay, you can choose the number of points you redeem, above a specified minimum level, and pay an amount on your credit card to obtain your reward. Points Plus Pay is not available on Classic Awards.
When travelling, it's nice to know you're not alone. At qantas.com, we are committed to giving you the best service online, on your mobile and via our 24/7 global telephone support centre.
Book Now, Pay Later
Commitment can be a problem. That's why we let you hold your seat on eligible fares for a $25 deposit.* The rest you pay closer to your departure.
Same Day, No Mistake
We understand that everyone makes the odd mistake. So we let you correct your flight details, such as wrong dates or name misspellings, on the same day that you book without change fees^.
Manage your booking online 24/7
Manage your booking when it suits you. You can check in, change your booking, upgrade your flights, select seats, buy additional baggage and more with Manage Your Booking.
If things don't go to plan, you can get help when you need it. Call a Qantas Contact Centre from anywhere in the world, at any time of the day or night. Wherever you are, we're only a phone call away.
Stay connected on the move. View qantas.com on your mobile to check in for domestic flights and access real time flight status, as well as information on lounges, timetables and your Frequent Flyer profile.
Arrive at the airport relaxed. Check-in and select your seat before arriving with online check-in at qantas.com.
Select your seat immediately after booking with Advance Seat Selection. Free on domestic flights and for eligible customers on international flights, you can now relax knowing that you have selected the right seat for you.
Frequent Flyer account management
Realise the full potential of your Qantas Frequent Flyer account. Use qantas.com to manage your account, and earn and redeem Qantas points.
* Availability and time for payment may vary and are determined by your ticket conditions and departure date. Not available for Red e-Deal tickets on domestic and trans-Tasman flights or round the world tickets.
^ Changes are made through Qantas Contact Centres, 13 13 13. Additional amounts may be payable if your change results in a variation of the price of the fare or taxes. Conditions apply.
Use our travel experience to create yours. At qantas.com, our travel correspondents offer the best advice to help you enjoy the journey.
Discover insider hints and tips from those in the know with a like-minded travel community of Qantas Frequent Flyers, Qantas staff, travel writers and experts at Travel Insider.
Trusted travel products
Be confident you are getting it right with trusted travel products from our partners. Choose from our comprehensive range of hotels, car hire, activities, transfers, insurance, events and more.
Discover our destinations and learn about flight durations with our Route maps.
View timetables for Qantas, QantasLink, Jetstar and other partner airlines up to 365 days in advance. Check out new routes, airport information and the latest news on any possible delays.
Get the details right. Find out visa and health requirements and information about travel documents and customs in our handy Travel Checklist to help you plan your trip.