Inflight Communication

Keep in touch from gate to gate

There are plenty of ways to keep in touch while you are flying with Qantas.

You can now use your personal electronic devices such as smart phones, tablets and music players in flight mode, for the duration of each flight, providing uninterrupted access to work and entertainment.

On all A380, B747-400 and A330-300 aircraft you can send and receive text messages, make inflight telephone calls and perform seat to seat calls all from the comfort of your seat.

Mobile phones without flight mode can now be used before departure if parked at an aerobridge and after landing if proceeding to an aerobridge.

Use your personal electronic device in flight mode from gate to gate

You have the freedom and flexibility to use your personal electronic devices, such as smart phones, tablets and music players, in flight mode from the moment you board the plane until you disembark.

Flight mode enables you to operate the basic functions of your mobile phone or PDA while the transmitting function of your phone is switched off. You cannot make phone calls or send SMS whilst in flight mode. To find out whether your device has flight mode capability contact your handset manufacturer or service provider.

Radio transmission using personal communication devices (including walkie-talkies, two-way pagers, or global positioning systems) is prohibited at all stages of flight, as it may interfere with the aircraft's communication and navigation systems.

Note the following information:

  • You can use your device when boarding via aerobridge but not transiting across the tarmac;
  • Once aircraft doors are closed for departure, you'll need to switch your device to 'flight mode'.
  • Secure handheld devices by holding them or placing them in a seat pocket during taxi, take-off and landing. Items heavier than 1kg such as laptops will still need to be stowed.
  • You still can't use mobile and smart phones to make calls or send texts while in the air.

Access your own personal PC power outlet in our premium cabins

PC power is available in First, Business and Premium Economy on selected international B747-400 and in Business on all international A330-300 aircraft. This system provides 110V AC (60 Hz) power and accepts most household power plugs including: Australian 2 or 3 pin, European 2 pin, Japanese 2 or 3 pin and USA 2 or 3 pin. Customers using UK 2 or 3 pin plugs need to use an adaptor.

PC power is available on all A380 aircraft in First, Business and shared in Premium Economy and Economy.

In order to assure the safety of all users of this service, the available power is limited by Airworthiness Regulations. The PC power is configured to provide a maximum of output of 75 watts. If the limit is exceeded by a user, which is possible on new version PCs the power to the user will be interrupted and can only be reset on the ground.

Send text messages and make calls inflight on A380, B747 and A330 aircraft

On all A380, B747-400 and A330-300 aircraft you can send and receive text messages, make inflight telephone calls and perform seat to seat calls all from the comfort of your seat with our inflight telecommunication service.

Our SMS service* operates in a similar way to sending a message from your own mobile phone, except you'll be using the inflight entertainment telephone handset. The SMS service allows you to send messages of up to 160 characters to any SMS compatible mobile phone or e-mail address. Provided your flight has not yet landed, the recipient of your message will be able to reply directly to you. The cost to send and receive each message is US$1.90.

On the reverse of your in-seat handset is your own personal SITA SATELLITE AIRCOM telephone* that connects you to friends, family, and business associates across the globe. The air to ground calls will be charged at US$5.00 per minute to anywhere in the world.

You can make and receive calls from your in-seat telephone to other passengers on the same aircraft. The calls are free of charge however you will be required to activate your telephone handset to receive incoming seat to seat calls.

Full operation instructions for these services are available in your Total Entertainment guide in your seat pocket (for B747-400 and A330-300), or your inflight entertainment system (A380).

* A credit card is required to activate the service.