Travelling with Pets

Travelling with Pets

We know how important your pet is to you. That's why we offer a pet friendly option for travelling with your pet on Qantas.

On both Australian domestic and international flights, you must book and lodge your pet through Qantas Freight prior to commencing your travel. If you wish to travel on the same flight as your pet, you will need to confirm your pet's booking prior to making your own reservation.

Qantas Freight also offers a service for pets to travel unaccompanied. Visit the Q-GO Pets product page for further information.

Only service dogs can be carried into the passenger cabin of the aircraft.

Recent changes to Qantas' Travelling with Pets policy
For all bookings ticketed on/after 1 December 2014, all passengers travelling on Qantas domestic flights within Australia will now be required to book and lodge their pet with Qantas Freight prior to commencing travel. Pets are no longer part of Qantas' free checked baggage allowance on Qantas domestic flights.

Refer to our Frequently Asked Questions to find out more..

Bookings

Domestic and International flights

Book your pet with Qantas Freight^ Online 24 hours a day, 7 days a week. For travel within 24 hours, please contact Qantas Freight Customer Service on 13 12 13 within Australia to make a booking.
Qantas Freight Pet Reservations Hours

Monday - Friday: 0800 - 1800 Australian Eastern Standard Time
Saturday: 0800 - 1600 Australian Eastern Standard Time
Sunday: Closed

Note: that the number of pet containers allowed on an aircraft is limited.

Qantas Freight Pet Reservations Hours

Monday - Friday: 0800 - 1800 Australian Eastern Standard Time
Saturday: 0800 - 1600 Australian Eastern Standard Time
Sunday: Closed

Note: that the number of pet containers allowed on an aircraft is limited.

^ Qantas Domestic Freight is closed on 25 December.
Exceptions
Pet Type Restriction
Dangerous dogs (full and cross bred), Brazilian Fila, Japanese Tosa, Dogo Argentino, American Pit Bull, Pit Bull Terriers, Perro De Presa, Canario and Presa Canario, kittens and puppies under eight weeks of age and animals that demonstrate aggressive behaviours or show excessive chewing or cage destruction.
Not permitted on any Qantas or QantasLink service
Brachycephalic (snub nosed) dogs (full bred only), Bull Dog French, Bull Dog British/English, Pug, Pekingese, Boston Terriers and Japanese Chin. Permitted on flights of five hours or less, please call our Contact Centre for further information.

Permitted on flights greater than 5 hours (international) where a Form of Acknowledgement and Indemnity is completed by the owner and submitted on lodgement with the Shipper’s Certificate and other transport papers.
The American Terrier For pet under 14 weeks of age, permitted as cargo on all sectors provided it is lodged in an approved wooden or wire dog cage, no plastic dog cage permitted. If 14 weeks and over, lodgement can only be made by a pet transport company in a CR-82 (wild dog) cage, no other cages permitted.
English Staffordshire Terrier Permitted as cargo on all sectors provided it is lodged in an approved wooden or wire dog cage, no plastic dog cage permitted.
Guard or racing animals, animals that are a part of the defence forces and fresh water live fish (aquarium type). Must be sent as freight
Carriage

All cages must meet the specifications outlined in the IATA Live Animal Regulations. Ensure that the container meets these requirements prior to the day of travel.

Small (equivalent to one unit of baggage)

  • Made of plastic material with absorbent mat and suitable for cats and small dogs up to small terrier size.
  • Size: 56cm in length / 30cm wide / 38cm in height.
  • Maximum weight (including pet): 15 kg.

Medium (equivalent to two units of baggage)

  • Made of polypropylene material with absorbent mat and suitable for dogs up to cocker spaniel size.
  • Size: 66cm in length / 40cm wide / 52cm in height.
  • Maximum weight (including pet): 20 kg.

Large

For larger pets you must supply an approved crate, which meets the following criteria:

  • Wire mesh - minimum of 8 standard wire gauge.
  • Escape proof hinges and latches.
  • Bottom covered with a leak proof galvanised tray with corners and edges soldered and rolled up to 9cm.
  • Tray bottom to be covered with absorbent material to avoid leakage.
  • Show crates must be adequately locked. It is the customer's responsibility to provide adequate locks for the crate.
  • Must not exceed 84cm in height.#

Alternatively portable kennels or a small container may be accepted provided the construction and ventilation is considered adequate and it meets all size restrictions and general criteria.

Acceptance of Animals and Pet Packs

An animal and/or container will not be accepted when:

  • The container is not sufficiently sturdy or is in disrepair and the animal is likely to escape.
  • The container or animal is unclean.
  • The animal appears diseased.
  • The animal is unduly savage.
  • The container could cause injury or suffering to the animal.
  • The container fails to meet the IATA regulations stipulating that the animal must be able to:
    - Stand up straight;
    - Lie down without being cramped; and
    - Turn around within the crate/kennel.
# Height restrictions limit the carriage of livestock to small and medium pet packs on the B717 aircraft and small pet packs on the F100 aircraft.
Quarantine

Quarantine regulations apply for international destinations and for Western Australia, Tasmania, Lord Howe Island, Norfolk Island, and Thursday Island. Qantas Contact Centres and other freight offices will provide general information on the carriage of birds, cats and dogs. For specific information, contact the applicable state or country quarantine office.

The above information is intended as a guide only. Please check details with our Contact Centre or for travel from the USA, please contact Freight before departure.

The Right to refuse carriage: Qantas reserves the right to refuse carriage of a pet for any reason, including:

  • Safety or security reasons.
  • In order to comply with applicable laws, regulations or orders.
  • Non-compliance with our directions by the person travelling with the pet.
  • Animals showing aggression or of an overt aggressive nature.
  • Animals showing excessive signs of chewing or cage destruction at time of lodgement.
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